Client Support Tier 2 - Professional II

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Job Title

Client Support Tier 2 - Professional II

About your role:

You will support Client Operations for FOS Print Client Service by managing daily client interactions, production coordination, project activities, and reconciliation of print-related work. You will work with clients, production teams, technology teams, and development teams to resolve service needs, validate work accuracy, and support consistent delivery. Your work helps clients receive timely, accurate support that keeps business commitments on track.

What you'll do:

• Manage day-to-day interactions with assigned clients, internal production teams, technology teams, and development teams.
• Build client relationships through regular communication, follow-up, and understanding of each client’s operating structure.
• Coordinate project activities, issue resolution, and service requests related to products and services.
• Reconcile and validate production work to support accurate and timely completion of assigned activities.
• Process transactions, exchange client information, and confirm data accuracy across assigned workflows.
• Prepare reports, activity logs, billing inputs, quotes, and relationship status updates using Microsoft Excel and other business tools.
• Audit physical client output, materials, and document pulls in alignment with client requirements.

Experience you'll need to have:

• 2+ years of experience in client operations, client service, account support, production support, or a related operations environment.
• Experience supporting large client accounts, resolving client questions, and coordinating service requests across internal teams.
• Experience using Microsoft Excel for reconciliation, reporting, billing support, quotes, or data validation.
• Experience using Microsoft Word and standard PC tools to document activity, prepare client communications, and maintain operational records.
• Experience analyzing operational issues, researching information, and documenting resolution steps.
• Experience working in roles that require extended computer use, review of detailed output, light to moderate lifting of office supplies or equipment, and auditing physical client materials.
• Bachelor’s degree or higher in Business Administration, Operations, Communications, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience using Microsoft Access or Microsoft PowerPoint for reporting, presentations, or data organization.
• Experience supporting print production, output services, statement processing, or document fulfillment operations.
• Experience coordinating work in an environment with changing priorities and multiple concurrent client requests.

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to.

• Stand or sit for several consecutive hours.

• Talk, hear, and use hands and fingers to operate a computer keyboard, dial a telephone.

• Reach, stoop and kneel.

• Specific vision abilities required by this job include close vision requirements due to computer work 

• Ability to sit at a computer terminal for an extended period.

• Light to moderate lifting is required (i.e. office supplies, computer monitors, shredders, etc.)

• Ability to audit physical client output, materials and complete document pulls.

• Moderate noise toleration (i.e. multiple voice conversations, printer, telephone, mobile phone alerts)

• Regular, predictable attendance to ensure continuity of business commitments 

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.