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Vancouver, British Columbia, Canada
Onsite
On-site | Vancouver Office – 564 Beatty St
Our dentist business is being rebuilt, and we need someone who actually knows digital dentistry to stand beside our customers while we do it.
Right now, dentists who send us digital cases are largely unsupported. There's no one dedicated to following up after a case comes in, answering design questions before they become problems, or helping a practice get more out of the platform. That work currently sits with one person who is also covering the lab side and simply doesn't have the hours.
You would own it. You are the person a dentist talks to about their case — the one who understands what makes a case good, can say so plainly, and can push back when a clinician has it wrong.
This is not a design seat. You are not producing the cases yourself.
In your first 6–12 months, ranked:
You'll own the day-to-day: who to call, what to escalate, what gets discussed with customers, and small refunds and credits. Larger refunds go to your manager. This role does not manage people.
| Hours | Standard business hours, with flexibility for the occasional early or late call — including with our Manila team |
| Setup | On-site |
| Team | Team size is still being scoped |
| Why this seat exists | New role. The work is real and currently uncovered — Arnold is pulled in too many directions to do it full time |
| Product area | Dentist-facing CAD design |
