Clinical Applications Ancillary Analyst – PACS, RIS Workflows, Radiology QA and Analytics -Associate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Clinical Applications Ancillary Analyst – PACS, RIS Workflows, Radiology QA and Analytics - Associate, you will engage with clients to optimize operational efficiency and effectiveness. Within our Technology Consulting practice, you will analyze client needs, develop operational strategies, and provide guidance to streamline processes, enhance productivity, and drive business performance. You will work closely with clients to identify areas for improvement and develop strategies to enhance productivity, quality, and efficiency.

As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources. You will navigate increasingly complex situations, anticipate the needs of your teams and clients, and embrace ambiguity as opportunities for growth.

In this role at PwC Acceleration Center India, you will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks. You will take ownership and consistently deliver quality work that drives value for our clients and success as a team, opening doors to more opportunities as you build a brand for yourself.

Responsibilities

- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.

- Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams. Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures.

- Provides front-line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate. Assists with creation of knowledge base articles and end-user tip sheets. Documents system processes and known-issue workarounds.

- Analyzing client operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline workflows
- Collaborating with clients to provide guidance on operational excellence frameworks
- Conducting operational analysis to support decision-making and strategic planning
- Utilizing process mapping and optimization techniques to improve quality and efficiency
- Supporting the development and execution of operations strategies and solutions
- Engaging in project management tasks to validate timely delivery of client solutions
- Applying lean process improvement and Six Sigma methodologies to enhance operations
- Gathering and interpreting data to inform insights and recommendations for clients

What You Must Have

- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes.

- Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols.

- Excelling in automation solutions and emerging technologies
- Demonstrating proficiency in process optimization and process mapping
- Utilizing operational analysis for business process improvement
- Engaging in lean process improvement and Six Sigma methodologies
- Applying project management skills to enhance operational support
- Implementing technology solutions to drive operational excellence
- Developing competitive advantage through innovative operations strategy

- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)

Travel Requirements

Not Specified

Job Posting End Date