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Hyderabad, Telangana, India
Onsite
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior AssociateJob Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Clinical Applications Integration Engineer – C&R Tech- HL7 + APIs Claims/billing workflows-Senior Associate, you will engage with clients to optimize operational performance and develop innovative solutions. Within our Technology Consulting practice, you will analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. You will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks.
As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality work. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow.
In this role at PwC Acceleration Center India, you will leverage your skills to deliver value to clients, using a broad range of tools and methodologies to generate new ideas and solve problems. You will develop a deeper understanding of the business context and how it is changing, interpreting data to inform insights and recommendations.
Responsibilities
- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.
- Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams.
- Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures.
- Analyzing client operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline workflows
- Providing guidance on operational excellence frameworks and solutions development
- Collaborating with clients to understand their needs and deliver tailored solutions
- Utilizing analytical thinking to interpret data and inform insights and recommendations
- Supporting operational analysis and process optimization initiatives
- Managing and inspiring teams to navigate complex situations and deliver quality outcomes
- Building meaningful client connections and fostering relationships to anticipate needs
- Upholding professional and technical standards in alignment with firm guidelines
What You Must Have
- At least a Bachelor's degree
- At least 4-8 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Demonstrating proficiency in HL7 + APIs Claims/billing workflows End-to-end data flow ownership Vendor coordination. A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes.
- Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols.
- Utilizing analytical thinking to break down complex concepts
- Developing automation solutions for improved operational efficiency
- Embracing change and emerging technologies in healthcare
- Navigating ambiguity with intellectual curiosity and learning agility
- Implementing lean process improvement and Six Sigma methodologies
- Excelling in communication and active listening for client support
- Demonstrating creativity in solution development and process optimization
- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)
Travel Requirements
Not SpecifiedJob Posting End Date