Clinical Applications Nursing Analyst – Cloud content Management, Cloud Admin, Cloud Library , API Integrations -Associate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Clinical Applications Nursing Analyst – Cloud Content Management, Cloud Admin, Cloud Library, API Integrations - Associate, you will engage with clients to optimize operational efficiency and effectiveness. You will analyze client needs, develop operational strategies, and provide guidance to streamline processes, improve productivity, and drive business performance. Within our Technology Consulting practice, you will focus on delivering innovative solutions that enhance productivity, quality, and efficiency. You will work closely with clients to identify areas for improvement and develop strategies to enhance operational performance.

As an Associate, you will be driven by curiosity and contribute to client engagement and projects while developing your skills and knowledge to deliver quality work. You will adapt to working with a variety of clients and team members, each presenting unique challenges and scope. This role offers the opportunity to build a personal brand, deepen your technical skills, and understand your strengths. You will be expected to take ownership and consistently deliver quality work that drives value for clients and success as a team. In this role at PwC Acceleration Center India, you will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks.

Responsibilities

- Independently manages break/fix resolution, configuration changes, and ongoing system maintenance for Clinical Applications. Handles moderately complex tickets and service requests, performs root cause analysis, and implements approved fixes. Supports upgrade and patch cycles, collaborates across application teams, and begins mentoring associates on operational procedures and troubleshooting techniques.

- Provides peer support, begins mentoring associates on troubleshooting and operational workflows, and collaborates across modules. Works alongside and performs peer review for AC teams.

- Performs independent configuration changes, maintenance builds, and moderate troubleshooting for one or more Clinical Application areas. Executes approved change requests, validates system behavior post-change, and ensures accuracy of configuration against documented standards.

- Analyzing client operational processes to identify areas for improvement and develop strategies to enhance productivity and efficiency
- Collaborating with clients to implement technology solutions and process automation for operational excellence
- Supporting the development of innovative solutions to optimize overall operational performance
- Gathering and interpreting data to inform operational strategies and recommendations
- Applying operational analysis techniques to streamline processes and improve business performance
- Engaging in project tasks to support client engagement and contribute to team success
- Utilizing emerging technologies to drive business process improvement and cost efficiency
- Participating in the development and execution of operations strategies to support client needs
- Assisting in the implementation of process optimization and lean process improvement initiatives
- Contributing to the development of operational support and analysis frameworks to enhance service operations

What You Must Have

- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating proficiency in Cloud content Management, Cloud Admin, Cloud Library , API Integrations, Point click care Nursing Workflows. Solid knowledge of healthcare processes and workflows supported by Clinical Applications. Understands how system maintenance and configuration changes impact inpatient, ambulatory, and scheduling workflows.

- Conducts structured shift handoffs with US-based teams, providing detailed status updates on open issues, pending changes, and items requiring onshore follow-up. Produces clear async documentation including ticket summaries and next-step recommendations for cross-timezone continuity. Helps refine handoff templates and escalation protocols.

- Utilizing automation solutions for operational excellence
- Implementing business process improvements for cost efficiency
- Excelling in operational analysis and process optimization
- Demonstrating skills in project management and technology implementation
- Engaging in process mapping and execution methodology
- Applying lean process improvement and Six Sigma techniques
- Developing competitive advantage through emerging technologies

- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)

Travel Requirements

Not Specified

Job Posting End Date