Clinical Applications Nursing Analyst – Integration and Interoperability (HL7, DICOM, REST APIs) -Associate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Clinical Applications Nursing Analyst – Integration and Interoperability (HL7, DICOM, REST APIs) - Associate, you will engage with clients to optimize operational efficiency and effectiveness. You will analyze client needs, develop operational strategies, and provide guidance to streamline processes, improve productivity, and drive business performance. As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.

In this role at PwC Acceleration Center India, you will work within our Technology Consulting practice, focusing on providing consulting services to optimize overall operational performance and develop innovative solutions. You will collaborate closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. This position offers the opportunity to provide guidance on implementing technology solutions, process automation, and operational excellence frameworks. Embrace the chance to develop your skills in a fast-paced environment, taking ownership of your development and consistently delivering quality work that drives value for our clients and success as a team.

Responsibilities

- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.

- Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams. Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures.

- Provides front-line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate. Assists with creation of knowledge base articles and end-user tip sheets. Documents system processes and known-issue workarounds.

- Analyzing client operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline operations
- Supporting client engagements by providing operational analysis and guidance
- Collaborating with team members to deliver quality work and drive value for clients
- Applying operational excellence frameworks to improve quality and efficiency
- Utilizing emerging technologies to develop innovative solutions for clients
- Conducting process mapping and optimization to enhance operational effectiveness
- Engaging in project management tasks to validate timely delivery of solutions
- Gathering and interpreting data to inform operational strategies and recommendations

What You Must Have

- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating proficiency in HL7, DICOM, and REST APIs
- A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes. Develops foundational system knowledge and problem-solving ability focused on issue triage, root cause identification, and applying known fixes. Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols.

- Utilizing automation solutions for process improvement
- Engaging in business process improvement initiatives
- Applying operational analysis for enhanced efficiency
- Implementing technology solutions to drive competitive advantage
- Excelling in active listening and communication skills

- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)

Travel Requirements

Not Specified

Job Posting End Date