Want to know if this job is worth applying to?
Bengaluru, Karnataka, India
Onsite
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Clinical Applications Rev Cycle Analyst, you will play a pivotal role in optimizing operational efficiency and effectiveness within our Technology Consulting practice. You will engage with clients to analyze their needs, develop operational strategies, and provide guidance to streamline processes, enhance productivity, and drive business performance. In this role, you will focus on delivering consulting services that improve operational performance and develop innovative solutions, working closely with clients to identify areas for improvement and implement technology solutions and process automation.
As an Associate, you will be immersed in a fast-paced environment where adaptability and reliability are key. You will contribute to client engagements and projects, developing your skills and knowledge to deliver quality work. You will be expected to take ownership of your tasks, consistently delivering work that adds value to our clients and the team. This role offers the opportunity to build your personal brand, deepen your technical skills, and understand your strengths while navigating complex situations.
In this role at PwC Acceleration Center India, you will have the chance to work with diverse teams and clients, gaining exposure to various challenges and opportunities for growth. Your contributions will be vital in driving success and innovation within our operations consulting services.
Responsibilities
- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.
- Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams. Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures.
- A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes.
- Analyzing client operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline operations
- Collaborating with clients to provide guidance on operational excellence frameworks
- Utilizing SQL Server for data analysis and validation to support operational strategies
- Building and managing data pipelines and APIs for efficient data integration and reporting
- Applying lean process improvement techniques to enhance operational workflows
- Supporting project management activities to validate timely delivery of solutions
- Engaging in operational analysis to inform decision-making and strategic planning
- Contributing to the development of innovative solutions to address client needs
What You Must Have
- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols. Develops foundational system knowledge and problem-solving ability focused on issue triage, root cause identification, and applying known fixes.
- Demonstrating proficiency in SQL Server (strong), Data pipelines + validation, APIs / ETL, Reporting
- Excelling in SQL Server management and data pipeline validation
- Developing automation solutions for operational excellence
- Utilizing emerging technologies to enhance business process improvement
- Implementing lean process improvement strategies for cost efficiency
- Engaging in operational analysis to optimize service operations
- Demonstrating intellectual curiosity and adaptability in fast-paced environments
- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)
Travel Requirements
Not SpecifiedJob Posting End Date