Job Description Summary

As the Clinical Applications Specialist for General Imaging Ultrasound, you will drive and execute clinical education training and demonstration strategies. The Clinical Applications Specialist will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions. Your efforts will impact our customer’s ability to improve productivity, patient care and quality by optimizing their technical & clinical competencies, image quality, workflow, and protocol management. Supporting Wisconsin, UP Michigan, Iowa and the West Central Region.

Job Description

Roles and Responsibilities

· Provide technical and clinical leadership during pre-sales process by demonstrating full range of Ultrasound products, including potential uses, product capabilities and benefits to customers to drive revenue within the region.

·Coordinate, schedule, and execute objective based system training for your customers:  monitor and report on training outcomes.

·Serve as a subject matter expert for General Imaging Ultrasound, and clinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities forward.

·Penetrate competitive accounts and communicate current market intelligence back to the business.

·Advance new product (NPI) features and clinical techniques; partner with customers in developing training plans / strategies that support new product assimilation for General Imaging Ultrasound, and ongoing training needs.

·Support trade shows and professional conferences by performing product demonstration and customer training.

·Act as focal point for modality / team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.

·Develop meaningful relationships with your customers (highlighting key opinion leaders (KOLs) where necessary) to standardize and optimize protocols and support our clinical education initiatives.

·Embrace and promote adoption of hybrid training delivery mindset for your customer. 

·Maintain required well-written pre and post training documentation in conjunction with global guidance.

·Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.

Required Qualifications

• Associate degree or equivalent and 3+ years of General Imaging Ultrasound technical/clinical industry experience; plus ARDMS certification.
• American Registry of Diagnostic Medical Sonographers (ARDMS) certification in: Abdomen ( + preferred Registered Vascular Technologist (RVT) , OB/GYN, Adult Cardiac, or MSK)
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Knowledge of Healthcare Information Systems, networking and IT
• Willingness to travel extensively 75+% (4-5 days per week including overnights and some weekends) within the US via multiple modes of transportation (car, air travel, & train, etc.).
• Must live within the territory. Territory: Wisconsin, UP Michigan, Iowa and the West Central Region.

Desired Characteristics

• Demonstrated experience working on GE Healthcare GI systems.
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

 

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