Clinical Applications Specialist - Maryland
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Clinical Applications Specialist supporting Alcon’s Sales & Sales Support function you will be primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing, ensuring all trial deliverables meet timelines, budgets, and quality standards in the Maryland area.
In this role, a typical day will include:
- Manages the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of Alcon’s Cataract, Refractive, and Glaucoma surgical device products in-person and virtually.
- Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the revenue recognition cycle.
- Delivers ongoing in-person and virtual clinical support to help embed Alcon technology, increase patient outcomes, drive customer efficiencies, and support the adoption and utilization of Alcon products within their defined territory.
- Discusses and presents to ophthalmic surgeons on complex subject matter utilizing innovative technologies that will continue to evolve with business needs, at times in challenging, high stress situations.
- Trains and supports Alcon’s Digital Health (SaaS) offerings allowing customers to integrate Alcon technologies in the clinic with those in the surgical/refractive suite through platforms such as the cloud or DICOM, and at times integrating with 3rd party devices.
- Training effectiveness is evaluated by customer feedback submitted through a customer satisfaction service following an activity and measured by service promotor score (SPS).
- Attends and assists with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as a SME.
- Works with R&D by providing feedback on the development and testing of new technologies and software.
- Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity.
- Proactively and strategically aligns their assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles.
- Achieves and maintains certifications on all Alcon products trained on through annual recertification and continued exposure to all certified devices to retain high skill set and knowledge.
- Self-motivated with the ability to work under minimal supervision in an environment that requires strategic planning, strong teamwork, excellent organizational skills, and cross-functional interaction.
- Completes all administrative responsibilities within defined timeline including, but not limited to, providing clear and accurate documentation of each site visit via a standardized reporting mechanism, maintaining/updating internal systems, responsible expense management, and identify/report all adverse events and device deficiencies to Medical Safety per company protocol.
- Collaborates as One-Team with cross-functional associates including, but not limited to, Field Service Engineers, Digital Engineers, Commercial, IT, Service Operations, and Clinical Team to support customers on new installations, site support, and troubleshooting pre and post install.
WHAT YOU’LL BRING TO ALCON:
Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
The ability to fluently read, write, understand and communicate in English
2 Years of Relevant Experience
HOW YOU CAN THRIVE AT ALCON:
- Join Alcon’s mission to provide top-tier, innovative products to enhance sight, enhance lives, and grow your career.
- Alcon provides robust benefits package including health, life, retirement, PTO, and much more!
- Build positive working relationships to achieve positive goals and business objectives
- Travel Requirements: 85%
Alcon Careers
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
