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Greater London, England, United Kingdom
Onsite
In this role, you will be responsible for promoting Philips Healthcare products and systems across the assigned territory. As a Clinical Applications Specialist, you will ensure that customers, including end users, technicians, and operators receive comprehensive training to enable the safe and effective use of Philips equipment following installation and handover.
By delivering high-quality clinical and technical support, you will help maximise customer satisfaction and support optimal patient care throughout London and the South-Central region.
You are responsible for
Promote Philips Healthcare (PH) solutions during customer visits, product demonstrations, seminars and trade shows
Working as part of an account team to ensure modality results are reached according to account plans and targets
Support new product launches
Provide required applications report on completion of all application visits
Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
(re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
Set up application training schedules in close cooperation with the customer
Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from PH.
Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and customer satisfaction
Report to BU on difficulties in optimal usage of the equipment
Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office
Support and advise the sales force during acquisition
Keep up to date with new developments in the clinical application and operating field of the relevant equipment
Ensure that all clinical applications training, with both new and existing customers, comply with the company's quality policy
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
You are a part of the Clinical Application team for Monitoring Analytics and Therapeutic Care. You will be closely working with Account Managers and Product Managers to achieve the result of the modality and maximize customer satisfaction.
You are reporting directly to the Clinical Application Lead.
In this role, you should have the following skills and experience
Degree level education or equivalent
In-depth knowledge and experience of Monitoring products. A knowledge of ECG systems including ECG machines would be advantageous.
Minimum of 5 years’ experience in clinical field using monitoring devices.
Fluent in English, verbal and written in addition to local language
Experience/Qualification in Teaching/Training.
How we work together:
We believe that we are better together than we are apart. This is a field-based role, most effectively done at customer or partner locations. You will be supporting customers across London and the South-Central territory.
Due to the role working in the healthcare environment, a standard DBS (Disclosure and Barring Service) criminal record check will be required.
Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is £ 40,460.00 - £ 63,580.00. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
This role is eligible for bonus incentive, with your rewards linked to KPIs/company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
About Philips UKI
In the UK, we are recognized as a Disability Confident employer and are proud to be part of the Armed Forces Covenant and Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+, and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
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