Clinical Associate - Medical Assistant

Accountabilities:

Care Coordination and Order Management: Coordinate medical services and clinical orders across healthcare providers, home health agencies, pharmacies, diagnostic facilities, and specialist networks to ensure timely and effective patient care.
Home Health and Medical Equipment Coordination: Work with home health agencies to establish Start of Care (SOC) dates, process skilled nursing orders, coordinate Durable Medical Equipment (DME) requests, and track authorizations through successful delivery and completion.
Laboratory and Diagnostic Imaging Management: Coordinate laboratory tests and diagnostic imaging requests, monitor electronic results and incoming documentation, and ensure information is routed promptly to clinicians for review to prevent delays and potential patient safety risks.
Referral Management: Manage inbound and outbound referral workflows, identify appropriate in-network specialists, coordinate required authorizations, and obtain relevant medical records to support continuity of care.
Prescription and Medication Support: Assist with prescription refill requests, route medication clarification inquiries to the appropriate providers, and escalate adverse events or clinical questions according to established protocols.
Clinical Team Support: Collaborate with healthcare providers to collect medical records, gather patient information, schedule and confirm appointments, and manage outgoing communications.
Preventive Care and Quality Improvement: Review patient panels and disease registries to identify outstanding preventive care needs and support the closure of STARS/HEDIS quality gaps.
Preventive Screening Coordination: Help coordinate A1c monitoring, blood pressure checks, colorectal cancer screenings, diabetic retinal eye exams, mammograms, and Kidney Health Evaluations (KED).
Patient Education: Explain the importance of preventive screenings and facilitate access to in-home testing kits, mobile diagnostic services, and clinic appointments to improve patient participation and healthcare quality outcomes.
Patient Advocacy and Communication: Serve as a reliable point of contact for patients through inbound calls, outbound outreach, digital messaging platforms, and operational task queues, providing empathetic and responsive assistance.
Healthcare Navigation: Translate complex medical instructions, healthcare benefits, and care plans into clear, accessible information for patients and their families, helping them navigate fragmented healthcare systems.
Patient Onboarding and Engagement: Review internal program referrals, initiate welcome communications, facilitate virtual patient onboarding, and distribute relevant educational resources and care kits.
Cross-Functional Collaboration: Work closely with physicians, advanced practice providers, registered nurses, pharmacies, family caregivers, and other healthcare professionals to coordinate care effectively.
Operational Flexibility: Support different clinical programs and operational workflows as needed, including primary care, acute care, and longitudinal care services, while adapting to changing organizational priorities.
Important scope clarification: This position does not involve independent clinical decision-making or activities requiring professional licensure. All delegated clinical tasks must be performed under the supervision and guidance of licensed healthcare professionals. Any clinical concerns raised by patients must be escalated to the appropriate licensed team.
Requirements:
Medical Assistant (MA) certification is highly preferred. Active or expired certifications such as CMA, RMA, or CCMA are accepted. Candidates must provide a copy of their certification for verification. Applicants without certification but with substantial Medical Assistant experience may be asked to provide school diplomas or academic transcripts.
At least 2 years of patient-facing healthcare experience, preferably in virtual care, outpatient ambulatory clinics, telehealth, or similar clinical environments.
Practical experience using Electronic Health Record (EHR/EMR) systems for clinical documentation, patient information management, and medical order tracking. Familiarity with platforms such as Epic, AthenaHealth, eClinicalWorks, or Cerner is desirable.
Thorough understanding of HIPAA regulations, patient confidentiality, healthcare privacy standards, and clinical documentation requirements.
Previous experience in care coordination, patient navigation, and quality improvement, particularly supporting Medicare Advantage populations and closing STARS/HEDIS preventive care gaps.
Familiarity with preventive healthcare measures, including A1c monitoring, colorectal cancer screening, diabetic retinal examinations, mammography, kidney health evaluations, and blood pressure management.
Experience managing medical order workflows, including DME authorization tracking, home health coordination, laboratory and imaging requests, and specialist referral management.
Strong organizational and time-management skills, with the ability to manage a high-volume patient panel of 100+ members across multiple communication channels and operational systems.
Experience working with inbound and outbound call queues, advanced dialer systems, digital task management platforms, and CRM or case management tools such as Salesforce.
Excellent verbal and written communication skills, with the ability to explain healthcare information clearly and compassionately to patients and their families.
Fully bilingual in English and Spanish, both written and spoken, is preferred.
Strong interpersonal and de-escalation skills, with the ability to listen actively, manage sensitive conversations, and provide reassuring support to older adults and vulnerable patients.
Ability to collaborate effectively with interdisciplinary healthcare teams, including physicians, advanced practice providers, nurses, pharmacists, and caregivers.
Adaptability and initiative, with the ability to thrive in a fast-paced and evolving environment, manage changing priorities, and support new processes and operational initiatives.
Comfortable adopting modern technology, including Google Workspace (Sheets and Docs), AI-assisted documentation tools, CRM platforms, electronic health records, automated telephony systems, and dual-monitor workflows.
A proactive, flexible, and team-oriented mindset, with a willingness to cross-train and provide support across different clinical programs and operational teams.
A strong commitment to patient-centered care, demonstrating empathy, accountability, and a genuine desire to provide the same quality of care and attention you would want for your own family.
Benefits:
Hourly compensation: $23.00–$27.00 per hour, depending on qualifications, professional experience, education, certifications, and geographical location.
Healthcare coverage: Employer-sponsored medical, dental, and vision insurance plans with low or no employee premiums.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Monthly connectivity allowance: $100 monthly stipend for mobile phone or internet expenses.
Equity compensation: Stock options available to all employees.
Retirement savings: Access to a 401(k) retirement savings program.
Parental leave: Benefits designed to support employees and their families.
Remote flexibility: Remote working opportunity within the United States.
Professional development: Opportunities to expand healthcare knowledge, develop new skills, and gain experience across multiple clinical programs.
Collaborative environment: Work alongside interdisciplinary healthcare professionals in a mission-driven, technology-enabled virtual care environment.
Additional benefits: Access to other employee wellbeing resources and support programs.