Clinical Business Operations Representative 3 (H)

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The University of Miami UHealth Department of Otolaryngology has an exciting opportunity for a full time, hybrid Clinical Business Operations Representative 3 to work in Miami, FL. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

1. Assists the department in managing expectations surrounding pre- and post-patient care.

2. Obtains or reviews all patient demographic information, insurance information, and referral numbers.

3. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

4. Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

5. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

6. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

7. Provides coverage for responsibilities of co-workers when assigned or as need arises.

8. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

9. Maintains confidentiality of all information.

10. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High School Diploma or equivalent/relevant experience, certification or license

Minimum 2 years of relevant experience requiredUNIVERSITY OF MIAMI

Knowledge, Skills and Abilities:

- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

- Teamwork: Ability to work collaboratively with others and contribute to a team environment.

- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

DEPARTMENT SPECIFIC JOB SUMMARY 

The Clinical Business Operations Representative for the Audiology diagnostic services facilitate the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, scheduling appointments, efficient management of patients, occasional support in the physical organization of the clinic and the acquisition of necessary patient-care records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

DEPARTMENT SPECIFIC JOB FUNCTIONS

• Primary for phone coverage of the vestibular and diagnostic phone service line.
• Scheduling/Rescheduling appointments, and moving patients to fill vacancies in the provider schedule left by cancelations or other occurrences.
• Managing provider’s bump lists.
• Look at schedules a week prior to check if interpreters have been requested; if not, make arrangements for translation support.
• Convey visit instructions to patients.
• Confirm patient appointments for the next week/next few days.
• Receive and open packages as needed.
• Provide phone coverage for other Audiology service lines as needed.
• Support audiology practice manager in administrative functions related to the schedule flow of the clinic, as needed (5% of role).

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

DEPARTMENT PREFERRED QUALIFICATIONS

Education:

• Knowledge of all clinical systems that interface with EPIC system.
• Critical thinking skills
• Strong interpersonal, communication and listening skills.
• Ability to perform all tasks paying attention to detail.
• Ability to handle high-stress environments.
• Ability to multitask.
• Ability to quickly adapt to change.
• Ability to work well in a team.

Experience:

High School education

Knowledge, Skills and Abilities:

• One (1) year experience working in a medical office setting
• Experience with EPIC preferred
• Bilingual preferred

This is a department-specific job description intended to supplement the core job profile. It reflects duties and responsibilities specific to a particular department and may not encompass all tasks assigned to an individual position. The above statements are intended to describe the general nature and primary responsibilities of the role performed within the department. Specific duties and responsibilities may vary based on departmental needs. Other duties may be assigned consistent with the knowledge, skills, and abilities required for the position.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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