Clinical Care Coordinator ECC - FT Days

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Clinical Care Coordinator (C3) proactively identifies and removes barriers that may impede department or system-wide patient flow by serving as a consultant and educator with medical staff regarding patient status, bed placement, payor requirements and utilization of resources. The ED C3 will act as the primary liaison between the Emergency Department and the Care Coordination Center (HUB), nursing, and support departments and in partnership with physicians to ensure accurate patient status and appropriate patient placement for effective, efficient patient-focused outcomes. Will work collaboratively with all members of the healthcare team to improve patient throughput and length of stay (LOS) performance of the organization.

Responsibilities:

• Acts as a spoke of the “Hub” by partnering with other C3s and unit staff to facilitate each patient’s progression of care at the unit level.
• Collaborates with the "Hub" to ensure appropriate unit and level of care assignment, and provides "Hub" with visibility into potential unit transfers in a timely manner.
• Works with Unit Staff and support teams Medical Social Worker (MSW), Clinical Documentation (CDI), etc.) to progress each patient's care toward discharge, and to ensure patient status (anticipated transfers, discharges, location and patient alerts) is accurately reflected in the system.
• Reviews Physician admission order to validate status and level of care.
• E-Reviews Physician admission order to validate status and level of care.
• Rounds with physicians and/or maintains daily communication to discuss patient progression and barriers to discharge.
• Identifies and assesses patient for readmission, readmission risk and communicates to care team.
• Coordinates patient's plan of care using patient progression plans and other tools, in conjunction with physicians and nursing for appropriate sequencing of care/interventions.
• Communicates with patients and families about plan of care and discharge goals, along side MSW and nursing.

Qualifications:

• Bachelors Degree required
• 2+ years of RN experience
• American Heart Association BLS required
• Nurse Case Management experience preferred

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.