If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
The Clinical Informatics Analyst supports Providers and Associates by providing at the elbow and remote support, troubleshooting issues and identifying opportunities for clinical information system improvements. Promotes optimization and adoption of the Electronic Health Record (EHR) and other related applications, both in-person and remote. Identifies opportunities and inefficiencies related to workflow and the use of the EHR (Epic). Gathers and interprets data for development of strategies to improve processes and workflow. Collaborates with multiple levels of leadership and teams to assess, plan, design, implement, and support the end user in a manner that promotes adoption and utilization. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Clinical Informatics Acute Analysts are assigned to a facility and work onsite at that facility 4 days a week and remote 1 day week. Understanding of hospital workflows is essential to this role.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief OverviewThe Clinical Informatics Analyst supports Providers and Associates by providing at the elbow and remote support, troubleshooting issues and identifying opportunities for clinical information system improvements. Promotes optimization and adoption of the Electronic Health Record (EHR) and other related applications, both in-person and remote. Identifies opportunities and inefficiencies related to workflow and the use of the EHR (Epic). Gathers and interprets data for development of strategies to improve processes and workflow. Collaborates with multiple levels of leadership and teams to assess, plan, design, implement, and support the end user in a manner that promotes adoption and utilization. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do- Collects, organizes and connects information to determine desired improvements, assesses current best practices in the industry for applicability within the organization, and documents how the enterprise desires to manage its processes using specified information systems technology.
- Supports information system implementations and adoption in a timely manner, using change management principles to apply logical, consistent and organized work, resulting desired goals and outcomes of adoption and utilization of EHR and other technology or third-party integrations.
- Develops an understanding of the application functionality, reporting capabilities, interfacing and integration associated with clinical applications assigned
- Works directly with new providers in the onboarding process not limited to, but including ensuring adoption of EHR best practices, enabling provider to use ePrescribe, training on use of documentation tools, assisting providers with user settings to improve efficiency.
- Communicates effectively by promoting the flow of information within and outside the department.
- Maintains knowledge on assigned information systems, technologies and related subjects with a focus on EMR/EHR applications and third-party integrations. Provider first level support to providers.
- Provides training on information systems as assigned.
- Works with operational stakeholders and providers to track and train adoption of key performance indicators (KPIs) in the EMR/EHR. Monitors Provider Efficiency Profile and Signal data.
- Serve as the liaison between IT teams and providers/clinicians, with particular focus on communication of health IT changes and their impact to providers. Provide clinical workflow input to IT Associates as needed.
- Shares tips/tricks at department/division meetings
- Maintains up to date knowledge of new offerings available in Epic and other systems in use at MLH
Education/Formal Training Requirements- Required - Bachelor's Degree Nursing
- Preferred - Bachelor's Degree Computer sciences
- Preferred - Bachelor's Degree Information Technology
- Preferred - Bachelor's Degree Pharmacy
- Preferred - High School Diploma or Equivalent
Work Experience Requirements- Required - Healthcare information systems; healthcare environment working with electronic health records and healthcare IT systems 3-5 years
- Preferred - Substitutions Allowed: In lieu of Bachelor’s degree, the candidate must have a high school diploma or equivalent with seven (7) years of experience in information systems implementation/support or experience acquired in a healthcare environment working with electronic health records and healthcare IT systems 7-9 years
Licenses and Certifications Requirements- Required - Clinical Informatics Certification - EPIC Systems Corporation
Knowledge, Skills and Abilities- Demonstrated ability to work independently and to consistently exercise sound judgment and initiative in a wide range of circumstances.
- Strong oral, written and presentation skills.
- Knowledge of applicable environments which may include inpatient, ambulatory and outpatient environments and processes.
- Computer literacy (use of computer technology to accomplish tasks) and information literacy (ability to recognize, locate, evaluate and use information appropriately).
- Ability to effectively train others in the use of Electronic Health Record (EHR) and other related technology or third-party integrations.
- Support adoption of and communicate best practices for all Epic applications the associate will be responsible for supporting.
- Ability to effectively train others in the use of computers and related technology.
- Ability to travel to any area of the organization, both local and remote, as needed. Must provide own transportation.
- Works with operational stakeholders to track and train adoption of key performance indicators (KPIs).
Supervision Provided by this Position- There are no supervisory or lead responsibilities assigned to this position.
Physical Demands- Scheduled on-call for emergencies and support.
- Must be able to lift, pull and carry up to 10 lbs. periodically.
- Must be able to stand, walk, climb stairs, sit in one place, squat and kneel periodically throughout shift.
- Must be able to reach, bend and twist periodically throughout shift.
- Subject to call back at all times.
- Must provide own transportation to any MLH operating unit to provide consulting, training or support.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
