Primary Location
Burnet Campus
Department
IS Client Services
Shift
Day (United States of America)
Schedule
Full time
Weekly Hours
40
FTE
1
Employee Status
Regular
*Expected Starting Pay Range
$25.82 - $32.28
*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
Join Cincinnati Children's and become the technology expert behind exceptional patient care. As a Clinical Integration Analyst, you'll work side-by-side with physicians, nurses, and clinical teams to ensure the technology they rely on is available, reliable, and performing when it matters most. From operating rooms and trauma bays to inpatient units, your expertise will directly support life-changing care, improve the experience of patients and families, and help advance one of the nation's leading pediatric healthcare organizations.
Technical support
Understand and adhere to protocols and requirements for working in the Hospital's Critical Care Units and clinical environment.
Support clinical CCHMC applications throughout the institution, includes manipulating various configurations and settings and being able to identify systemic application issues.
Understand dataflow between systems and devices on the network. Provide direct technical support and second level problem resolution.
Work with cross-functional teams to identify root cause and collaborate on resolutions.
Articulate complex technical solutions in a clear, concise manner to individuals of varying technical aptitudes.
Educate Client Services team members on complex issues as well as new and emerging technology that will be incorporated into our service and support model.
Project Management
Participate in small to medium projects.
Support requirements gathering by identifying clinical user needs and workflows.
Track and document project deliverables.
Constantly monitor and report progress to the appropriate stakeholders.
Prioritize assigned tasks and projects based upon directives from supervisor.
Clinical Printer and Device Support
Troubleshoot connectivity issues on both local and networked printers.
Troubleshoot application-specific issues related to printing.
Identify software and hardware issues on different equipment types such as desktops, laptops and wireless devices.
Support peripheral equipment (e.g., barcode scanners, RF ID readers, etc.). Software Deployments- Support enterprise wide deployments, including systems and application shutdown, restart, and validation of hardware and clinical applications.
Deploy various software applications using available tools.
Technology Evaluation
Continuously review existing and new technology & tools.
Ensure we are keeping pace and evaluating our current technology as well as new technology that may enhance our ability to more effectively and efficiently provide service.
Research industry best practices related to technology and tools and communicate with management.
Work with other functional groups to understand their needs and what new technology they are looking at as well.
Customer support
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.
Adhere to and promote continual adoption of change management policies and procedures.
Model outstanding customer service behavior, including timely and effective follow-up with customers.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline OR equivalent combination of education and experience
Must be able to work in a hospital setting that routinely requires direct patient contact and support of clinical staff in Operating Rooms, Trauma Bay, and In-Patient locations.
PREFERRED
Bachelor’s degree in a related field.
5-7 years of work experience in a related job discipline OR equivalent combination of education and experience.
Passion for technology and desire to learn new things.
Desire and ability to work in a fast-paced front-line support environment.
A focus on the collective success of the team
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
