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Mumbai, Maharashtra, India
Hybrid
Framework Implementation: Lead the implementation and ongoing adherence to Lyra’s global clinical governance framework and quality standards within the Indian context.
Policy Development: Develop, review, and update local clinical policies and protocols to ensure full compliance with Indian mental health regulations (e.g., Mental Healthcare Act 2017), ethical guidelines, and best practices.
Quality Oversight: Design and oversee robust quality assurance activities, including systematic clinical audits, in-depth case reviews, and continuous outcome monitoring (CORE-10/Work Impact).
Incident Management: Lead investigations into serious clinical incidents and formal complaints, collaborating with stakeholders to ensure corrective actions and systemic learning.
Senior Escalation: Act as the final clinical escalation point for complex queries, ethical dilemmas, and high-risk situations, providing expert guidance and resolution.
Team Leadership: Provide senior clinical oversight and leadership to teams responsible for direct service delivery, including Intake Counselors, Clinical Case Managers, and Structured Counselors.
Fidelity & Pathways: Ensure consistent application of Lyra’s clinical pathways, standardized assessment tools, and evidence-based intervention protocols across all delivery teams.
Capacity Planning: Contribute to strategic planning regarding clinical team capacity and resource allocation to align with service demand and operational efficiency.
Professional Development: Oversee onboarding and continuous professional development programs, focusing on clinical fidelity and the sophisticated use of Lyra’s methodologies.
Mentorship: Foster a high-performance environment by providing direct mentorship and supervision to Clinical Team Leaders.
Clinical Integrity: Maintain overall responsibility for the clinical integrity and effectiveness of the case management function.
Data-Driven Optimization: Analyze aggregate case management data and trends to identify areas for process refinement and improved client outcomes.
High-Acuity Consultation: Provide direct clinical guidance on high-acuity or highly sensitive cases requiring senior-level review and intervention.
Care Coordination: Ensure rigorous adherence to best practices in care coordination, inter-provider collaboration, and referral pathways across the service spectrum.
Network Partnership: Partner with the Network Operations Manager to ensure the provider network aligns with Lyra’s standards, providing clinical input on recruitment criteria and performance expectations.
Strategic Advisory: Provide essential clinical expertise to Product Development, Commercial, and Client Success teams to inform service evolution and market strategy.
Thought Leadership: Represent Lyra’s clinical approach and quality standards in external forums, conferences, and industry discussions.
Master’s degree in a clinical field (e.g., Clinical Psychology, Counseling, Social Work).
Optional: Valid and current professional registration/licensure to practice independently in India (e.g., RCI registration for Clinical Psychologists or equivalent recognized national bodies).
Experience:
Several years of extensive post-qualification clinical experience in mental health, including direct assessment, diagnosis, and evidence-based interventions.
Several years of progressive experience in a clinical leadership, supervisory, or programmatic oversight role within India.
Deep understanding of the Indian mental healthcare landscape and regulatory compliance.
Fluency in English and Hindi is essential; knowledge of other major regional languages is a significant advantage.
Clinical Acumen: Exceptional clinical understanding and the advanced ability to identify, assess, and manage high-level clinical risk and complex psychological presentations.
Problem Solver: Highly analytical with superior problem-solving skills, capable of navigating intricate clinical and operational challenges independently.
Autonomous & Accountable: Able to work independently without close supervision, while ensuring all key issues are escalated appropriately and critical decisions are clinically sound.
Detail-Oriented: Meticulous attention to detail, ensuring accuracy of data, maintaining strict confidentiality, and adhering to complex clinical procedures.
Communicator: Excellent verbal and written communication skills, with the ability to articulate complex clinical concepts clearly and professionally to diverse stakeholders internationally.
Proactive & Adaptive: Strong continuous improvement mindset, always seeking opportunities to innovate and refine clinical processes. Flexible, adaptable, and thrives in a fast-paced environment.
Organized: Highly organized with exceptional ability to plan, prioritize, and manage a high-volume, complex clinical function effectively.
Collaborative: A strong team player who readily accepts change and collaborates effectively with internal and external partners.
Upholding Lyra Values: Act as a brand ambassador by consistently demonstrating Lyra’s core values of clinical excellence, innovation, and empathy.
Task Ownership: Ensure all allotted clinical and administrative tasks are performed with high precision and within agreed-upon Service Level Agreements (SLAs).
Process Optimization: Proactively identify gaps in current workflows and implement solutions that enhance operational efficiency and care outcomes.
Workshop & Content: Lead the delivery of onsite or online workshops and contribute to the development of training manuals and affiliate-facing materials.
Event Participation: Represent Lyra Health at professional events and webinars to promote Lyra’s transformative care model and clinical research.
