- Partnership Development and Acquisition: Identify, engage, and develop relationships with prospective community healthcare sites that align with the organization's partnership model, operational requirements, and strategic objectives.
- Evaluate potential partners based on organizational fit, operational capabilities, patient populations, staffing, available space, workflows, and potential clinical study opportunities.
- Present the partnership model, value proposition, expectations, and available support services to prospective partners, guiding discussions from initial interest through internal evaluation, approvals, and agreement execution.
- Lead and manage lease negotiations for prospective partner sites, collaborating with Finance leadership, the Chief Financial Officer, internal stakeholders, and Legal Counsel when necessary.
- Coordinate with Feasibility and other relevant teams to assess site readiness and determine suitability for participation in the network.
- Maintain an organized partnership pipeline, tracking prospective opportunities, discussions, risks, decisions, and next steps.
- Site Onboarding and Launch Coordination: Serve as the central point of coordination throughout the onboarding and launch process for new community partners.
- Develop and manage onboarding plans, project timelines, milestones, and communication workflows to ensure a smooth and efficient implementation experience.
- Collaborate with Practice Operations, Logistics, Talent Acquisition, Clinical Operations, Quality, Regulatory, Feasibility, and Finance teams to address operational requirements and prepare each site for launch.
- Ensure appropriate processes, resources, training, and documentation are in place before new partners begin operations.
- Identify potential implementation barriers early, coordinate solutions, and keep internal teams and external partners informed throughout the process.
- Contribute to the standardization and continuous improvement of onboarding procedures as the partner network expands.
- Partner Relationship Management: Act as the primary point of contact for site owners and staff, connecting partners with the appropriate internal teams, resources, and support.
- Build and maintain strong, trusted relationships through proactive communication, responsiveness, and consistent follow-through.
- Understand partner needs, collect feedback, coordinate timely responses, and ensure partners clearly understand operational processes, available support, and relevant expectations.
- Monitor partner satisfaction and engagement, identify potential concerns or opportunities, and escalate issues when necessary to strengthen long-term relationships and retention.
- Performance Monitoring and Continuous Improvement: Track partnership pipeline activity, onboarding progress, launch readiness, and ongoing partner requirements.
- Share relevant partner insights and site-level information with Feasibility and Site Network teams to support strategic planning and identify potential study opportunities.
- Help establish and monitor partnership performance indicators, including onboarding milestones, communication responsiveness, partner feedback, and ongoing engagement.
- Identify recurring operational challenges and collaborate with internal teams to improve partner-facing processes and the overall site experience.
- Maintain accurate records of partner communications, agreements, decisions, commitments, and follow-up actions.
Requirements
- At least five years of professional experience in partnership development, business development, healthcare operations, clinical research, site networks, or a related field.
- Demonstrated experience establishing external partnerships and managing relationships with healthcare providers, pharmacies, community organizations, or other healthcare-related institutions.
- Proven ability to evaluate prospective partners, understand their operational needs, assess organizational fit, communicate compelling value propositions, and successfully advance partnership discussions.
- Previous experience coordinating onboarding, implementation, or launch activities involving multiple internal and external stakeholders.
- Strong project management and organizational abilities, with the capacity to manage multiple partnership opportunities, competing priorities, timelines, and operational requirements simultaneously.
- Excellent written and verbal communication skills, including the ability to deliver presentations, build credibility, negotiate effectively, and maintain productive relationships with diverse stakeholders.
- Strong judgment, accountability, and attention to detail when handling sensitive information, operational challenges, and complex partner requirements.
- Proficiency in Microsoft Office and familiarity with CRM platforms, project management software, and relationship-tracking tools.
- Preferred qualifications: Familiarity with clinical research feasibility, site start-up processes, patient recruitment, and clinical site operations.
- Working knowledge of HIPAA and an understanding of privacy, quality, and regulatory requirements within healthcare or clinical research environments.
- Experience developing partner onboarding materials, operational playbooks, workflows, or performance monitoring processes.
- Bachelor's degree in Business, Healthcare Administration, Life Sciences, or a related discipline, or equivalent relevant professional experience.
- Core competencies: Strong relationship-building and partner service skills, consultative communication, presentation abilities, business development expertise, opportunity assessment, cross-functional coordination, project and pipeline management, problem-solving, and accountability.
- Ability to adapt to a growing organization, work effectively in a dynamic environment, and demonstrate commitment to patient-centered healthcare and improved access to clinical research.
Benefits
- Salary: $100,000–$125,000 per year, depending on experience and qualifications.
- Work arrangement: Full-time, fully remote position based in the United States.
- Professional impact: Opportunity to contribute to an innovative community-based clinical research model that improves patient access and participation in clinical trials.
- Career development: Exposure to strategic partnerships, clinical research operations, business development, and healthcare network expansion.
- Collaborative environment: Work closely with multidisciplinary teams across Clinical Operations, Finance, Quality, Regulatory, Feasibility, and other business functions.
- Professional growth: Opportunity to help shape partnership strategies, onboarding processes, and scalable operational practices within a growing organization.
- Meaningful mission: Help make clinical research more accessible, convenient, and inclusive by bringing research opportunities closer to local communities.
