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Köln, Nordrhein-Westfalen, Deutschland
Onsite
Job Description:
The Clinical Specialist has a full clinical, biomechanical and product understanding. The candidate will be working remotely but based in the DACH area for Ormco and Spark Clear Aligner. You will be supporting the DACH/EMEA team (Product, Marketing, DTS, Sales) in regards of clinical-related questions, supporting marketing and education programs to be validated from a clinical perspective, as well as supporting the clinical conversations with our doctors.
Accountabilities/responsibilities:
Escalating clinical questions and issues coming from our doctors
Working proactively to address any inquiries, complaints and adverse events arising among DACH country and EMEA doctors
Providing clinical customer support in regards of treatment planning predictability and ORMCO APPROVER utilization
Working in collaboration with Marketing/Education teams to create clinical content materials, e-learnings, or training modules
Introduce the foundations of the product portfolio from a clinical standpoint and benefits of our solutions, ensuring effective utilization while escalating needs for additional training to the relevant stakeholders
Manage customer and internal inquiries submitted through internal platforms, ensuring timely follow-up and excellent service delivery
Job Requirements:
Bachelor's degree in dentistry/medical/orthodontics
Knowledge of clear aligner systems and mechanics required
Native level of the German language and fluent level of the English language are mandatory
Strong presentation skill, able to liaise with multiple KEs, doctors or business partners in the EMEA region
Team player, able to fit and work within a multinational matrix organization
Willingness to travel (up to 25%)
Other preferred qualifications: knowledge of any additional European language
PLEASE APPLY WITH AN ENGLISH CV
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Operating Company:
OrmcoOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
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