Clinical Success Director

Accountabilities

• Lead clinician enablement initiatives by delivering education and training to new users, developing adoption strategies, and creating resources that support successful product integration.

• Build and maintain relationships with external clinical champions, advisors, and healthcare stakeholders to encourage engagement and sustained product adoption.

• Provide clinical expertise and strategic feedback on documentation workflows and existing product capabilities, helping shape product direction and priorities.

• Collaborate with product teams to define and refine the clinical product roadmap based on user needs, industry developments, and opportunities for improvement.

• Aggregate clinician feedback and translate insights into strategic recommendations and clear proposals for product enhancements.

• Develop product strategy recommendations and supporting materials that demonstrate how new capabilities can expand product reach and improve the clinician experience.

• Establish, monitor, and analyze end-user utilization and clinical success metrics to measure adoption, demonstrate outcomes, and communicate long-term value.

• Support commercial initiatives by presenting product capabilities and future direction to prospective customers through demonstrations, presentations, and sales collateral.

• Work cross-functionally with healthcare professionals, product managers, designers, and machine learning teams to ensure solutions address real clinical needs.

Requirements:

• At least 5 years of professional clinical experience as a Medical Doctor (MD), Doctor of Osteopathic Medicine (DO), Physician Assistant (PA), or Nurse Practitioner (NP).

• Hands-on experience with Epic and a strong understanding of electronic health record systems and clinical documentation workflows.

• Comprehensive knowledge of healthcare operations, clinical practices, and relevant regulatory requirements.

• Proven ability to lead initiatives from initial concept and planning through successful implementation and launch.

• Strong relationship-building and communication skills, with the ability to engage effectively with frontline clinical staff, senior leaders, and executive stakeholders.

• A passion for solving complex problems and identifying opportunities to improve clinical workflows and healthcare experiences.

• Experience collaborating with cross-functional teams in a fast-paced, startup environment.

• Ability to translate clinical insights and user feedback into actionable product recommendations and strategic priorities.

• Willingness to travel up to 20% as required.

Benefits:

• Annual base salary by geographic tier:

  • Tier 1: $169,000–$216,580, with a target bonus of $33,800–$43,316.

  • Tier 2: $152,100–$194,922, with a target bonus of $30,420–$36,819.

  • Tier 3: $143,650–$184,093, with a target bonus of $28,730–$36,819.

  • Equity grants for eligible full-time employees.

  • Flexible paid time off for salaried employees and 14 paid company holidays.

  • Medical, dental, and vision insurance for employees and their families.

  • Monthly Health Savings Account (HSA) contributions for employees enrolled in an eligible high-deductible health plan.

  • Generous paid parental leave and family-forming benefits.

  • 401(k) matching.

  • Personal device allowance and access to pre-tax Flexible Spending Accounts (FSA) and commuter benefits.

  • Monthly lifestyle wallet contributions for fitness, professional development, coworking, and other eligible expenses.

  • Mental health support, including access to therapy and coaching.

  • Paid sabbatical leave after five years of employment.

  • Flexible work arrangements, ongoing learning opportunities, and a supportive environment focused on professional growth and collaboration.