Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.
See Yourself at Telix
The Clinical Supply Chain Site Lead serves as the primary operational liaison between clinical trial sites, suppliers, distribution partners, and internal stakeholders for late-stage and Phase III studies. The role owns site-level supply chain communication and escalations, leads the resolution of operational issues such as delayed shipments, temperature excursions, chain-of-custody discrepancies, product receipt issues, and dose scheduling impacts, and drives root-cause analysis, corrective actions, and continuous improvement to support uninterrupted patient treatment.
Key Accountabilities:
- Serve as the primary clinical supply chain contact and escalation lead for late-stage and Phase III clinical trial sites, building strong site relationships and making sure issues are documented, communicated, and followed through to closure.
- Manage site-level communications on investigational product deliveries, shipment status, dose scheduling, product receipt, and supply continuity to support uninterrupted patient treatment.
- Coordinate cross-functional resolution with Quality, Clinical Operations, Logistics, Manufacturing, and external partners for temperature excursions, shipment deviations, product complaints, and other events affecting patient dosing or study execution.
- Lead issue management with clinical sites: assess root causes, implement corrective actions, and partner with Logistics to track distribution disruptions and CAPAs to closure.
- Collect, trend, and assess site feedback, satisfaction concerns, and recurring operational issues to find opportunities for continuous improvement.
- Present site feedback, operational performance metrics, escalations, risks, mitigation plans, and lessons learned to study teams and leadership.
- Identify and implement process improvements that improve supply reliability, service levels, cost-effectiveness, and site satisfaction, and contribute to clinical supply chain strategy.
- Ensure supply chain activities comply with applicable regulations, GMP, GDP, company policies, and study-specific requirements, and maintain accurate documentation, issue logs, and audit-ready files.
Education and Experience:
- Bachelor’s degree in Supply Chain Management, Business, Life Sciences, or a related field required; equivalent combination of education and relevant experience will be considered.
- Minimum of 5 years of experience in pharmaceutical, biotechnology, clinical research, or healthcare supply chain operations.
- Minimum of 3 years of experience managing clinical supply chain activities required, preferably supporting global clinical trials and late-stage development programs.
- Demonstrated knowledge of clinical supply chain processes, including forecasting, inventory management, manufacturing, distribution, and site support.
- Strong understanding of applicable regulatory requirements, Good Manufacturing Practices (GMP), Good Distribution Practices (GDP), and global supply chain compliance standards.
- Proven ability to manage multiple priorities in a fast-paced environment while maintaining high levels of accuracy and attention to detail.
- Excellent organizational, project management, and problem-solving skills with the ability to proactively identify risks and implement solutions.
- Strong verbal and written communication skills with the ability to effectively engage clinical sites, suppliers, and cross-functional stakeholders.
- Experience leading cross-functional issue resolution efforts and managing escalations to support uninterrupted patient treatment and study execution.
- Proficiency with supply chain planning systems, enterprise resource planning (ERP) platforms, clinical trial management tools, Smartsheet and Microsoft Office applications.
- Demonstrated ability to analyze data, identify trends, and develop actionable recommendations to improve operational performance and site experience.
- Experience working with global suppliers, logistics providers, contract manufacturing organizations (CMOs), and clinical trial sites is preferred.
Key Capabilities:
- Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
- Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
- Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
- Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
- Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
- Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
- Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
- Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
- Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
- Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills
At Telix, we believe everyone counts, we strive to be extraordinary, and we pursue our goals with determination and integrity. You will be part of an engaged and supportive group of colleagues who all have a shared purpose: to help people with cancer and rare diseases live longer, better quality lives. Being a Telix employee means being a part of a unique, global, interdisciplinary team working to deliver what's next in precision medicine. We have hybrid and remote employees located all around the world. We offer competitive salaries, annual performance-based bonuses, an equity-based incentive program, generous vacation, paid wellness days and support for learning and development.
Telix Pharmaceuticals is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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