Clinical Support Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Surgeons (Commission)

Job Category:

Business Enablement/Support

All Job Posting Locations:

Zug, Switzerland

Job Description:

Johnson & Johnson MedTech Electrophysiology is recruiting. 

High-Tech meets Medical Devices at Johnson & Johnson MedTech! If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patient’s and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Johnson & Johnson MedTech Electrophysiology is the place for you! Our products are used by prominent physicians around the world and help improve the lives of thousands of patients. Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation – a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company. 

Johnson & Johnson MedTech is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering and our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world. 

The Clinical Support Specialist (CSS) will provide expert technical and product advice/assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of J&J systems and catheter equipment in a manner of utmost professionalism.  

Responsibilities of a CSS include 

• The main duty is on providing support during electrophysiology interventions at hospital for the use of JnJ MedTech EP 3D Navigation system (CARTO 3) and other JnJ MedTech EP mapping and ablation technologies 

• Together with Territory Sales Manager (TM) or Account Manager (AM), seek sales opportunities and drive business objectives within the defined territory and accounts. 

• Support the achievement of predefined business goals 

• Assist customers and use consultative selling techniques to identify potential sales opportunities within the account 

• Together with the European Technical team ensure servicing, maintenance, repair and co-ordinate functioning of all sites and upgrades of soft- and hardware 

• Create awareness of JnJ MedTech EP solutions and facilitate contact between the Area Manager, Account Manager and/or the sales responsible person and the key decision-makers to drive our business. 

• Engage in meaningful dialogue with multiple business partners and then formulate possible solutions accordingly 

• Responsible for improving customer case support capability through efficient planning and scheduling techniques, driving collaboration, and maintaining consistent, open lines of communication with all team members both internal/external and/or local/international. 

• Collaborate with sales and clinical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff. 

• Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting and relevant scientific clinical literature and new product information. 

• Prioritize and appropriately respond to requests in a high-pressured, stressful environment, maintain composure and focus whilst problem solving in stressful situations. 

• Train new JnJ MedTech EP team members 

• Responding daily to requests via email & telephone from customers, physicians as well as other internal and external partners. 

• Administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines. 

• Ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures. 

Qualifications  

• Educational background: Bachelor’s or Masters’s degree, preferrable into the field of (bio)technical/(bio)engineer/Engineer 

• Previous EP experience is a plus, but not required 

• Service-, support-, solution- and result-orientated 

• Able to work independently and take ownership and responsibility 

• Challenger personality with capability of understanding of sales environments 

• Open to travel (locally and internationally for congresses/training etc.) 

• Familiar with Word, Excel, PowerPoint & Outlook for daily business use 

• English (spoken & written) required, German preferrable 

• French & Italian advantageous 
• Driving License, Cat. B 

 

 

Required Skills:

 

 

Preferred Skills:

Account Management, Collaboration, Communication, Cultural Competence, Customer Centricity, Healthcare Trends, Issue Escalation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Organizing, Problem Solving, Sales, Sales Support, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection