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Singapore, Singapore
Onsite
About the Role
Key areas of focus include overseeing clinical team management and consultation, ensuring quality and compliance with local regulations and Lyra standards, maintaining in-country clinical knowledge and infrastructure records, and providing direct leadership, development, and training for therapists and counsellors.
Location: Singapore, to be based on-site.
Hours: 9am to 6pm.
The role is a permanent five (5) day a week role (Monday to Friday).
Flexibility: The successful candidate must be flexible to work outside of standard hours to accommodate the global nature of the business and collaborate effectively with international teams across multiple time zones.
WiFi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.
Clinical Team Management:
Develop and implement a robust framework for clinical supervision and consultation within the Singapore operation, aligning with Lyra's global standards and promoting the professional welfare and development of clinical staff.
Facilitate regular case consultations and peer learning sessions to enhance clinical skills and problem-solving within the team.
Support employee counsellor performance management, ensuring all team members meet and exceed clinical expectations and performance metrics.
Quality & Compliance Management:
Support and conduct rigorous case reviews for compliance with Lyra's internal standards of operations and clinical protocols, ensuring the highest level of service quality.
Oversee and ensure adherence to all local (Singaporean) and international clinical protocols, standards, and procedures in close collaboration with the Clinical Operations Manager.
Contribute to the implementation and maintenance of rigorous quality assurance processes to ensure comprehensive compliance with Singaporean healthcare regulations and Lyra's standards.
Work closely with the Clinical Operations Manager to ensure that clinical services delivered by the team are in line with Lyra's global standards and consistently meet customer Service Level Agreements (SLAs).
Collaborate with the International Clinical Lead to address audit findings and implement corrective actions.
In-Country Clinical Infrastructure & Knowledge Management:
Take full responsibility for maintaining accurate and up-to-date records of the clinical operations in Singapore, specifically concerning:
In-country mental health infrastructure (e.g., public and private mental health services, referral pathways, specialized clinics).
Legislation that impacts service delivery (e.g., privacy laws, licensing requirements, professional conduct guidelines).
Cultural nuances and sensitivities relevant to mental health service delivery in Singapore.
Serve as a subject matter expert on the Singaporean mental health landscape for the clinical team and broader organization.
Team Management & Development:
Directly line manage and provide performance feedback to therapists and counsellors, conducting regular 1:1s, performance reviews, and setting clear goals.
Identify training needs within the team and collaborate on the development and delivery of targeted clinical training programs.
Foster a supportive and collaborative team environment that encourages professional growth and adherence to Lyra's values.
Qualifications
Master’s degree or higher in Clinical/Counseling/Industrial Psychology, Healthcare Administration, Operations or Business Administration (with Mental Healthcare experience), or a related field preferred.
Registered Clinical Counselor or Full Member status with the Singapore Association for Counselling (SAC) or equivalent recognized professional board.