Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Provides clinical training and support to customers, as a subject matter expert, on-site and/or remotely to ensure customer is prepared to operate their equipment according to a minimum of safe and effective use guidelines and to fully utilize the complex functionality of the technology to meet their business needs.
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
The role (Radiation Therapist) involves providing clinical training, application support, and subject matter expertise to customers, both on-site and remotely.
The Radiation Therapist will ensure safe and effective use of Varian technologies, enabling customers to optimize clinical workflows and leverage the full capabilities of our advanced solutions to meet their operational and patient care goals.
Major Responsibilities
- Train, counsel, and support customers in adapting their work procedures and propose new approaches following the installation or implementation of new or upgraded products.
- Develop tailored training programs for customers on the appropriate use of Varian hardware and software products.
- Deliver high-quality on-site or remote training to customers, instructing them on newly installed products, upgrades to existing systems, or other product developments.
- Provide application support for internal product testing activities and participate in ‘Customer Satisfaction Phase’ testing as needed.
- Offer occasional application support for Education, Sales, or Marketing teams, such as Clinical School assistance or customer demonstration support.
- Provide demonstration support at local, regional, and national customer trade events as required.
- Support and participate in the internal training of colleagues when necessary.
- Maintain up-to-date records and handle day-to-day administrative tasks, including timesheets, expense reports, and training reports (as applicable), to ensure accurate and current company data on customer-oriented activities.
- Continuously maintain competencies and complete organizational training in a timely manner, such as Learn4U certifications, internal or external training courses, or on-site hospital visits.
- Attend Health & Safety training to acquire and maintain a strong understanding of national laws and organizational regulations related to workplace health and safety, with a particular focus on travel safety, radiation safety, and electrical safety, and apply this knowledge systematically.
Job Requirements
- Fluency in English (both spoken and written).
- Willingness to travel extensively within India, Bangladesh, Nepal, and Sri Lanka, including during normal and non-standard hours and days as required to provide optimal support.
- Excellent communication skills; teaching or training experience is a plus.
- 4-8 years of professional clinical experience in radiotherapy, with expertise in Varian Products, such as Oncology Information Systems (ARIA), SGRT, Motion Management and Treatment Delivery.
- Proficiency in Microsoft Windows and Office applications.
- Strong understanding of customers’ clinical needs and requirements.
- Exceptional communication and organizational skills, coupled with a mature and professional approach.
- In-depth knowledge of modern radiotherapy techniques and their underlying principles.
- Solid understanding of processes and methodologies related to Varian product areas, including product specification, development, expansion, security, and safety.
- High level of self-motivation and the ability to work independently with minimal supervision while maintaining effective collaboration with the broader team.
- Comfort with working within a horizontal organizational structure.
- Graduation (BSc) in Radiotherapy Technology or a Postgraduate Diploma in Radiotherapy Technology, with 4–8 years of relevant experience.
Additional Preferred Skills and Knowledge
- Programming skills in SQL Database.
- Ability to interpret customer concerns and translate them into technical machine-related issues.
- Understanding of the escalation process and ability to effectively utilize it with Senior Application Specialists and Product Managers Basic knowledge of accelerator theory.
- Contribution to team efficiency through high-quality personal work and by positively influencing teammates to meet required standards.
- Strong understanding of team collaboration, paired with effective networking skills.
- Ability to work independently within established guidelines and policies while adhering to corporate procedures.
- Capability to manage workload independently, with excellent communication and relationship-building skills at all levels, both within and outside the organization.
- Agility in being proactive, analytical, results-oriented, and decisive within the scope of the role.
- Ability to actively problem-solve and propose realistic innovations to processes to enhance the customer experience.
- Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
- Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers’ specific businesses, please visit our company page here.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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