Cloud DevOps Engineer - Data QA

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we've been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you're passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Job Summary

• Design and build enterprise cloud infrastructure automation, pipeline automation and cloud capabilities used by the enterprise. Partner with application, security, and architecture teams to build re-usable and secure cloud infrastructure to be used by business applications. Knowledge of cloud computing industry trends and apply that knowledge to continually innovate and evolve the enterprise cloud platform.

• As a Cloud DevOps Engineer - Data QA & Platform Testing, you’ll build and test the critical event-driven automation layer that connects creative intake with enterprise Digital Asset Management and publishing platforms.

  The role focuses on low-latency event-driven webhooks, API microservices, automated CI/CD testing, and observability rather than traditional server management or legacy infrastructure maintenance.

  You’ll serve as a technical authority for integration stability and reliability across creative platforms and cloud environments, helping ensure content renders and moves reliably across web and app experiences.

Responsibilities

• Operate in a DevOps culture and team, responsible for architecture, design, development, implementation, and ongoing operations of new and emerging technology platforms

• Implement automation tools and frameworks for automatic code deployment (CI/CD)

• Lead the design, development, and evolution of cloud infrastructure

• Establish and/or follow procedures and standards to ensure high quality and quantity of work

• Establish or follow prioritization processes to drive work and has a sense of urgency about getting work completed

• Consult with stakeholders to specify requirements and solutions which address business challenges and opportunities

• Serve as a subject matter expert in cloud infrastructure, performing design reviews and consulting with your teams to ensure design best practices

• Maintain business continuity and disaster recovery processes

• Participate in system and acceptance testing to ensure that systems are functionally appropriate, technically sound, and well-integrated

• Test and implement system and enhancements using techniques that preserve system integrity

• May perform other job duties as directed by Employee's Leaders

• Build and validate event-driven automation connecting creative intake, Adobe platforms, and enterprise DAM workflows.

• Design automated test suites for webhooks, event triggers, API connectors, and payload delivery across creative and publishing tools.

• Build pipeline-testing scripts that run continuous-integration checks across sandbox, staging, and production content environments.

• Manage serverless middleware supporting asset transformation and distribution services.

• Establish CI/CD testing frameworks and observability standards across creative platforms and cloud environments.

• Monitor platform health using asset-sync latency, API failure rates, webhook timeouts, logging, and IAM security controls.

• Partner with downstream teams to validate rendering, performance, and latency across web and app experiences.

• Support integration reliability and production readiness across Adobe Workfront, AEM, Adobe I/O, Fusion, and connected services.

Knowledge, Skills and Abilities

• Knowledge of AWS Infrastructure as a Service Automation tools like Cloud Formation

• Knowledge of AWS compute, data sources, security technologies

• Knowledge of infrastructure-as-code (IAC)

• Skilled in deployment strategies using Docker for containerization

• Skilled in monitoring tools

• Ability to mentor and guide team members' learning, including introducing new ideas and technologies

• Ability to anticipate business needs and lead a team towards identifying and solving cross-domain problems

• Strong cloud infrastructure and DevOps engineering knowledge with hands-on AWS experience.

• Strong understanding of event-driven microservices, API connectors, webhooks, and automated CI/CD deployment pipelines.

• Strong automated testing and pipeline validation capability across multitenant environments.

• Advanced knowledge of serverless middleware, observability, monitoring, and logging.

• Ability to troubleshoot performance, latency, integration failures, webhook timeouts, and IAM-related issues.

• Strong scripting and technical problem-solving capability using Python and SQL.

Education

• Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

• Required: Intermediate-level experience, fully functioning broad knowledge in Cloud software or DevOps

• 2-5 years of relevant work-related experience

• 5+ years of cloud infrastructure and DevOps engineering experience, including hands-on AWS experience.

• Experience validating event-driven microservices, API connectors, and automated CI/CD deployment pipelines across Adobe Workfront, AEM, Adobe I/O, and Fusion.

• Experience designing automated test suites for webhooks, event triggers, and payload delivery.

• Experience building automated pipeline-testing scripts across sandbox, staging, and production content environments.

• Experience using monitoring and logging tools to assess platform health and event observability.

Preferred Experience

• Container orchestration experience.

• AWS monitoring experience.

• CI/CD security and compliance experience.

• Python/SQL scripting experience.

• Akamai experience.

• Experience working closely with digital delivery teams to validate rendering, performance, and latency across web and app channels.

Other Qualifications

• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

• Ability to work extended hours as needed

• Ability to work onsite approximately 3 days per week and as required by the business

Why This Role

• Build and test the event-driven automation layer connecting creative intake with enterprise DAM.

• Improve integration stability, reliability, observability, performance, and latency across content workflows.

• Help establish automated testing and cloud reliability practices across connected creative platforms.