This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud Engineer II based in India.
As a Cloud Engineer II, you will play a key role in managing, supporting, and maintaining customer cloud infrastructure within dynamic, enterprise-level environments. You will focus primarily on AWS cloud operations, ensuring the reliability, availability, security, and performance of production and non-production systems. Working on Level 2 technical incidents, you will investigate complex infrastructure issues, identify root causes, and implement effective solutions. You will also contribute to incident, problem, and change management while ensuring service-level agreements are consistently met. The role involves close collaboration with international customers and cross-functional technical teams to deliver reliable cloud services. This is an excellent opportunity for an experienced cloud professional who enjoys hands-on troubleshooting, technical ownership, and customer-focused service delivery.
- Manage and support customer AWS cloud infrastructure across production and non-production environments.
- Handle Level 2 technical incidents involving medium to complex infrastructure issues, ensuring timely resolution.
- Troubleshoot and resolve issues across AWS compute, storage, networking, databases, security, and other cloud services.
- Monitor infrastructure health, availability, capacity, and performance to maintain operational stability.
- Perform root cause analysis and implement corrective measures to prevent recurring incidents.
- Execute break-fix activities to restore services, minimize downtime, and maintain business continuity.
- Own assigned technical tickets and service requests, ensuring resolution within established service-level agreements (SLAs).
- Manage customer-approved infrastructure changes, including configuration updates, resource provisioning, and troubleshooting.
- Participate in major incident management, technical escalations, and ITIL-based incident, problem, and change management processes.
- Maintain accurate ticket updates, technical documentation, and detailed resolution records.
- Work directly with global customers to understand infrastructure challenges and provide timely updates on incidents, changes, and service requests.
- Participate in customer calls, technical discussions, and service review meetings when required.
- Coordinate with Level 1, Level 3, and other technical teams to resolve escalated and complex technical issues.
Requirements:
- Minimum of 4–5 years of hands-on experience in AWS cloud infrastructure support and operations.
- Mandatory AWS Certified Solutions Architect – Associate certification.
- AWS Certified SysOps Administrator – Associate certification is an additional advantage.
- Strong practical knowledge of AWS services, including:
- Compute: EC2, Auto Scaling, Elastic Load Balancing, and AMIs.
- Storage: S3, EBS, EFS, and Storage Gateway.
- Networking: VPC, subnets, route tables, Internet Gateway, NAT Gateway, Security Groups, NACLs, Route 53, VPN, and Direct Connect.
- Databases: RDS, Aurora, and DynamoDB.
- Monitoring: CloudWatch, CloudTrail, and AWS Config.
- Security and Identity: IAM, KMS, AWS Organizations, and AWS Systems Manager.
- Backup and Recovery: AWS Backup, EBS Snapshots, and disaster recovery solutions.
- High Availability: Multi-AZ architecture, Auto Scaling, and fault-tolerant infrastructure.
- Proven experience supporting production AWS environments, preferably within managed services or enterprise support environments.
- Demonstrated ability to independently investigate and resolve medium to complex infrastructure incidents and break-fix issues.
- Good understanding of Linux and Windows operating system troubleshooting.
- Solid knowledge of TCP/IP, DNS, routing, firewalls, VPNs, and cloud networking concepts.
- Experience using IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or similar platforms.
- Experience supporting international customers across different geographical regions and time zones.
- Strong analytical, troubleshooting, and problem-solving skills, with a practical, hands-on approach to technical challenges.
- Excellent written and verbal communication skills, with the ability to explain technical issues clearly.
- Strong sense of ownership, accountability, and customer service.
- Ability to work independently, manage competing priorities, and perform effectively in a 24/7 support environment.
- A proactive mindset, with the ability to drive incidents through to resolution while minimizing unnecessary escalations.
Benefits:
- Full-time employment opportunity.
- Remote working arrangement from India.
- Opportunity to work with enterprise-level AWS cloud infrastructure and international customers.
- Exposure to complex cloud environments and large-scale infrastructure operations.
- Opportunities to develop advanced AWS troubleshooting and cloud operations expertise.
- Collaboration with experienced technical professionals and cross-functional teams.
- Professional growth through hands-on experience with cloud technologies, enterprise support, and managed services.
- Inclusive and collaborative working environment that values innovation, expertise, accountability, and teamwork.
