Cloud Engineering Analyst

Job Description:

Essential Job Functions:

Cloud & Integration Support

• Assist in supporting cloud and integration operations under guidance of senior team members.

• Help monitor and maintain integration processes within the BOOMI platform.

• Perform routine and proactive operational tasks (e.g., monitoring alerts, checking job statuses).

• Provide basic L1/L2 support for BOOMI runtime and infrastructure issues with supervision.

• Document processes, issues, and resolutions for knowledge sharing.

• Assist in administrative tasks such as:

  • Access and permission requests

  • Folder creation and updates

  • User creation (QA and Production environments)

  • Certificate updates (with guidance)

Incident & Request Management (ITIL)

• Monitor and handle basic incident and request tickets assigned to BOOMI.

• Acknowledge and respond to customer emails and inquiries in a timely manner.

• Escalate complex or critical issues to senior engineers (L2/L3 or Ops Leads).

• Coordinate with internal teams to support issue resolution.

• Assist in sending status updates and incident communications.

• Support the team in meeting SLA targets such as:

  • Incident and Request response times (PWT)

  • Resolution timelines (MTTR)

Service Operations & Learning

• Follow established ITIL processes (Incident, Problem, Request, Change, Access).

• Support monitoring activities and help identify potential issues early.

• Contribute to knowledge management documentation.

• Participate in training sessions and knowledge-sharing activities.

• Stay updated on basic cloud and integration technologies.

Basic Qualifications:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field

• Open to fresh graduates or up to 1 year of experience

• Basic understanding of cloud concepts and IT systems

• Willingness to learn integration platforms (e.g., BOOMI) and ITIL processes

• Basic knowledge of any programming/scripting language is a plus

• Good problem-solving, communication, and teamwork skills

Other Qualifications:

• Exposure to cloud platforms (e.g., AWS, Azure) is an advantage

• Familiarity with ITIL concepts is a plus (certification not required)

• Strong willingness to learn, adapt, and grow in a technical support environment

• Ability to follow processes and work in a structured operations setup

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.