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Remote Work( Singapore), Singapore
Remote only
About Centific
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
The Cloud Server Operations Engineer ensures the timely SLA-based resolution of (1) server fault tickets which may involve cross-team collaboration and vendor coordination, (2) OS reboot, reinstallation and recovery, and (3) on-call tickets, troubleshooting and operations recovery management.
Job Description
1. Perform daily operational maintenance, troubleshooting, and issue escalation for cloud server environments.
2. Troubleshoot operating systems for cloud servers and bare metal environments.
3. Maintain operational records and data within internal systems, including asset management, ticketing systems, and operational tracking platforms.
4. Work with cloud vendors, Cloud service team, or internal teams to troubleshoot server failures and infrastructure issues.
5. Participate in on-call rotations and support operational incidents raised by business teams.
6. Monitor infrastructure health status, operational alerts, and asset availability.
7. Provide feedback for operational tools, platforms, and automation workflows.
8. Submit and track operational requests such as RMAs, vendor escalations, or infrastructure issue tickets when required.
9. Perform basic server and cloud network troubleshooting.
10.Support cloud fleet operational activities and daily infrastructure management tasks.
11.Escalate complex operational or technical issues to senior engineers appropriately.
Service Requirements
1. Bachelor’s Degree or Diploma in Computer Science, Electrical Engineering, or related fields.
2. Strong learning ability, ownership mindset, and ability to work under pressure in fast-paced environments.
3. Good communication skills in English and strong teamwork capabilities.
4. Basic understanding of cloud infrastructure operations and server technologies.
5. Familiarity with Linux systems and basic troubleshooting methodologies.
6. Ability to understand and execute simple Shell/Bash or Python scripts.
7. Basic knowledge of networking concepts including TCP/IP, MAC, subnetting, DNS, and VLANs.
8. Familiarity with remote server management concepts such as IPMI or virtual console access.
9. Understanding of automated OS deployment concepts such as PXE or provisioning pipelines is preferred.
10.Basic understanding of automation or infrastructure management tools such as Ansible is a plus.
11.Strong documentation habits and operational discipline.