Job Title:
Cloud Solution Architect (CSA) – Security – AI Security
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Org: Customer Experience & Success (CE&S)
Role Summary: Cloud Solution Architecture IC4
Qualifier 1: N/A
Qualifier 2: AI Security
Profession: Customer Success
Discipline: Cloud Solution Architecture
Role: Cloud Solution Architecture IC4
Job Posting Title: Cloud Solution Architect (CSA) – Security – AI Security
Last Updated: June 2, 2026
Managers/Recruiters
- You may tailor `Job Posting Title’, IF needed, for local requirements e.g., area/team name.
- If you tailor the Job Posting Title, this must NOT be the Address Book Title (ABT) when the employee joins. If you need the ABT, please contact AskHR for the available ABT options.
- Word Count: No more than 500-800 words excluding inline guidance.
Overview
Recommendation: Avoid opening with a statement on MSFT. The Company Culture Statement below will suffice.
[Required – do not edit statement approved by Leadership] [Team Purpose] Start paragraph with a compelling ‘Hook’ statement that draws a candidate in. Follow with 2-3 sentences that further describe your team in 2nd person. Find examples of Team Purpose Statements here.
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
[Required –can edit statement] [Job Purpose] As a [fill in 2-3 sentences about what the candidate will do, using 2nd person]. This opportunity will allow you to [list out 3 things the candidate will learn. Example: accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring]. [Close paragraph by mentioning if there is a flexible work opportunity and state whether someone can work from home partially or fully].
We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers’ security transformation on the Microsoft Azure and Microsoft 365 Platforms. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. This role is flexible in that you can work up to [50% / up to 100% from home / This role is Microsoft onsite only].
[Required – do not edit statement - Official: Company Culture Statement] Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Recommendation: [It is recommended to use the content below (leveraged from the Role Content Library), editing as needed. The Responsibilities section should contain 5 to 7 bullet points. Refer to the aligned Responsibilities section in the Role Description for additional content.]
- You will drive positive Customer Satisfaction and become a trusted advisor as well as provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
- You will land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
- You will position and deliver solutions that drive Security product usage as you develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
- You will accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability and reliability upon deployment.
- You will align your individual skilling to team/area demands & Customer Success goals as you accelerate customer outcomes and share your expertise, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.
- You will run Architectural Design Sessions to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
- You will collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
Qualifications
Required Qualifications (RQs)
(Required to be in Job Description). Managers/Recruiters: this `Required Qualifications’ content is MANDATORY and MUST NOT be edited or deleted - to ensure legal compliance. You can also add additional qualifications to your job description. Can have up to 4 RQs. Consult with your local HR GTA lead on local guidelines regarding the use of Years of Experience in Job Postings. Validate aligned RQs via the Role Description in the Role Library
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
Preferred Qualifications (PQs)
[Managers/Recruiters: the ‘Preferred Qualifications’ content is OPTIONAL and you may edit/delete content, including adding up to 4 PQs, if required.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
- 4+ years experience working on technical projects
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Location:
MAR - Work-At-Home
Language Requirements:
Time Type:
Full time
