Job Summary:
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities:
• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Staff Management: Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Involved in all front desk related activities including Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours.
• Facilitate all member requests, issues, and questions. Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually). Backup support for any employee who is absent.
Qualifications/Requirements:
• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness, is a plus.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite). Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.
Physical Demands:
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Characteristics that will make you the perfect fit for our Club Manager:
Essential Duties & Responsibilities:
Effectively recruit, hire, train and develop a high performing staff consisting of Assistant
Managers, Member Service Representatives, and Fitness Instructor.
Lead by example and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
Manage disciplinary/termination activities. Prepare all HR related forms and send to Corporate HR team in timely manner.
Involved in all front desk related activities including answering phones in a friendly manner, assisting members with a variety of tasks, checking in members, new member sign-up. Touring perspective. Facilitate all member requests, issues, and questions.
Ensure prompt opening/closing of gym following proper protocols.
Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
Ensure safety of employees, members, and club property.
Determine and communicate equipment repair in a timely manner.
Manage marketing efforts by ensuring that staff are aware and trained on all marketing promotions to meet or exceed revenue goals.
Responsible for completing reports (weekly, monthly, annually).
Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.
Minimum Skills:
Superior customer service skills, preferably in the fitness industry.
Experience working as an Assistant Manager at Planet Fitness is a plus.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency (Microsoft Office).
Strong problem resolution skills, hardworking, enthusiastic, and energetic!
Minimum Qualifications:
Must be 18 years of age or older.
High school diploma/GED equivalent required.
Ability to pass a background check.
Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
Physical Demands of the Club Manager:
Continual standing and walking throughout the club to accomplish tasks during shift.
Ability to work 3rd shift (overnight) alone, in the event overnight staff is unavailable
Must be able to lift up to 50 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Some bending, twisting, and reaching are required to accomplish tasks.
Benefits of Joining Our Team:
Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
401(k) plan eligible after 12 months of employment.
Free PF Black Card gym membership.
Opportunities for growth
15 days of Paid Time Off (PTO) annually and select holidays
As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States.
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
