Job Responsibilities:
CRM Management & Reporting
- Serve as CRM Super User, ensuring accurate data integrity and system updates.
- Train users, manage account-linked access, and provide regular CRM reporting.
- Monitor sales activities and KPIs, ensuring all leads, opportunities, and meetings are properly recorded.
Sales Controlling
- Track pipeline performance, campaign effectiveness, and KPI compliance.
- Analyze lost accounts to identify trends and improvement opportunities.
- Manage charge code reporting for accurate sales and cost tracking.
Lead Generation
- Research potential customers and market opportunities across media and industry sources.
- Build and maintain strong relationships across the Rhenus network to support long-term partnerships.
Marketing
- Develop and manage sales tools, including presentations, flyers, and case studies.
- Maintain and update commercial marketing materials.
- Coordinate with regional marketing for market intelligence and social media initiatives.
- Support the annual customer survey process.
Trade Lane Development Support
- Assist with trade lane development projects, including market research, lead generation, and performance monitoring.
- Support other tasks as assigned by commercial leaders.
Knowledge, Skills, and Attributes:
- Strong communication and presentation skills, both written and verbal.
- Ability to understand customer needs and translate them into logistics solutions.
- Organized, proactive, and able to manage multiple priorities.
- Strong follow-up and coordination skills.
- Strong negotiation and relationship-building abilities.
- Results-driven with a willingness to learn and grow in sales.
- Team-oriented with a customer-focused mindset.
Job Qualifications:
- With 3-5 years in sales within freight forwarding, with strong knowledge of air and ocean logistics.
- Bachelor's degree in Business Administration, Sales Management, or related field.
- Proficient in Microsoft Office Suite; experience with CRM platforms; knowledge of Canva/Adobe design tools a plus.
- Skilled in data analysis, performance tracking, and translating complex information into actionable insights.
- Clear focus on achieving measurable outcomes and driving sales performance.
- Strong ability to understand and anticipate client needs, ensuring satisfaction and long-term relationships.
- Capable of analyzing challenges, evaluating options, and recommending effective solutions.
- Fluency in written and spoken English.
