Cluster Business Intelligence Manager

Job Responsibilities:

CRM Management & Reporting

• Serve as CRM Super User, ensuring accurate data integrity and system updates.
• Train users, manage account-linked access, and provide regular CRM reporting.
• Monitor sales activities and KPIs, ensuring all leads, opportunities, and meetings are properly recorded.

Sales Controlling

• Track pipeline performance, campaign effectiveness, and KPI compliance.
• Analyze lost accounts to identify trends and improvement opportunities.
• Manage charge code reporting for accurate sales and cost tracking.

Lead Generation

• Research potential customers and market opportunities across media and industry sources.
• Build and maintain strong relationships across the Rhenus network to support long-term partnerships.

Marketing

• Develop and manage sales tools, including presentations, flyers, and case studies.
• Maintain and update commercial marketing materials.
• Coordinate with regional marketing for market intelligence and social media initiatives.
• Support the annual customer survey process.

Trade Lane Development Support

• Assist with trade lane development projects, including market research, lead generation, and performance monitoring.
• Support other tasks as assigned by commercial leaders.

Knowledge, Skills, and Attributes:

• Strong communication and presentation skills, both written and verbal.
• Ability to understand customer needs and translate them into logistics solutions.
• Organized, proactive, and able to manage multiple priorities.
• Strong follow-up and coordination skills.
• Strong negotiation and relationship-building abilities.
• Results-driven with a willingness to learn and grow in sales.
• Team-oriented with a customer-focused mindset.
   

Job Qualifications:

• With 3-5 years in sales within freight forwarding, with strong knowledge of air and ocean logistics.
• Bachelor's degree in Business Administration, Sales Management, or related field.
• Proficient in Microsoft Office Suite; experience with CRM platforms; knowledge of Canva/Adobe design tools a plus.
• Skilled in data analysis, performance tracking, and translating complex information into actionable insights.
• Clear focus on achieving measurable outcomes and driving sales performance.
• Strong ability to understand and anticipate client needs, ensuring satisfaction and long-term relationships.
• Capable of analyzing challenges, evaluating options, and recommending effective solutions.
• Fluency in written and spoken English.