If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Provides care in a medical practice office under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Working under limited supervision, adapts procedures, processes, and techniques to accomplish the more complex requirements of the position. Serves as lead by answering questions, conducting training and preparing educational materials for clinical team members. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief OverviewProvides care in a medical practice office under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Working under limited supervision, adapts procedures, processes, and techniques to accomplish the more complex requirements of the position. Serves as lead by answering questions, conducting training and preparing educational materials for clinical team members. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.
What you will do- Serves in the lead capacity for Medical Assistants within the physician office. Organizes and conducts continuing in-service training classes for current Associates. Provides guidance to clinical team members to include answering questions, solving problems, and researching issues.
- Regularly reviews the work of clinical team members to ensure quality of work and performs audits as requested by manager.
- Assists in scheduling activities to ensure adequate departmental staffing. Ensures staffing as appropriate to meet customer needs and within budgetary and productivity requirements as requested by manager.
- Participates in interviewing potential new Associates, has input into Associate evaluations and corrective actions as requested by manager.
- Performs special projects for department.
- Proactively assists patients throughout the visit as needed, accompanies patients to the exam/procedure room. Responds to patient needs in a professional and friendly manner.
- Performs clerical activities related to patient care such as scheduling appointments and Diagnostic Imaging exams, lab call backs, prior authorizations, retrieving medical histories, filling out patient paperwork and forms and answering and returning phone calls.
- Collects and records patient data including height, weight, temperature, pulse, respiration rate and blood pressure, and basic information about the presenting and previous conditions. Records pertinent patient information, surgical history, reviews systems, past medical history, social history, medical management including but not limited to allergies, etc.
- May assist with physical examination preparations.
- Performs EKGs, removes sutures/ staples, and changes sterile and non-sterile dressings as directed.
- Effectively collects and prepares specimens for laboratory analysis utilizing non-invasive techniques, including urine, sputum and stool. Assists with undressing, cleansing and positioning patients for specific procedures.
- Perform skin tests and venipuncture of skin for purpose of withdrawing blood.
- Administers medication and immunizations under the direction of the physician or advanced practice provider.
- May authorize prescription refills and provide prescription information to pharmacies ordered and authorized by a physician or advanced practice provider.
- Administers first aid or cardiopulmonary resuscitation in an emergency.
- Prepares and cleans exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Ensures instruments are cleaned and sterilized and contaminated supplies are properly disposed.
- Prepares orders, sorts, stores, and restocks supplies for exam/procedure room. Duties may include ordering and maintaining stock of supplies.
- Provides patient education and instructions under the authorization of the supervising physician.
- Performs other duties as assigned or requested.
Education/Formal Training Requirements- Required - High School Diploma or Equivalent
- Preferred - Technical Degree or Diploma Medical Assistant
Work Experience Requirements- Required - Medical Assistant or similar 3-5 years
Licenses and Certifications Requirements- Required - HEARTSAVER - American Heart Association
- Required - AAMA Certified Medical Assistant - The American Association of Medical Assistants
- Preferred - NCCT Medical Assistant - National Center for Competency Testing
- Preferred - Nationally Certified Medical Assistant - National Association of Health Professionals
- Preferred - BASIC LIFE SUPPORT - American Heart Association
- Preferred - AMT Registered Medical Assistant - American Medical Technologists
- Preferred - Certified Clinical Medical Assistant - National Healthcareer Association
Knowledge, Skills and Abilities- Strong written and verbal communication skills with the ability to work with patients, patient families and physicians in a tactful and professional manner.
- Satisfactorily completes applicable competency assessments and skills checklist for MA Lead; demonstrates proficiency in all measured areas. Demonstrates leadership abilities.
- Ability to begin the patient visit with eye contact, smile and greeting, while using the patient’s name.
- Ability to work independently and as part of a multidisciplinary team. Successful completion of assigned training and development programs for the role within the mandated time frame.
- Performs computer skills demonstrated by successful navigation of the EMR with appropriate documentation. Demonstrates ability to review computer reports following evidenced based guidelines.
- Demonstrated proficiency in motivational interviewing and teach back method techniques.
- Ability to act quickly in emergency situations.
Supervision Provided by this Position- Serves as lead to Medical Assistants I & II.
Physical Demands- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
- The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- Frequent invasive and non-invasive patient contact.
- Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
