CNC Field Service Technician

Accountabilities

As a CNC Field Service Technician, you will take ownership of on-site maintenance and repair activities, ensuring CNC equipment operates safely and reliably while delivering a high-quality customer experience.

• Travel daily to customer facilities throughout Southern Ontario to provide technical service and equipment support.

• Diagnose and repair mechanical, electrical, and software-related faults affecting CNC machines, including lathes and milling machines.

• Troubleshoot servo drives, spindle systems, machine alarms, operating parameters, and input/output (I/O) signals.

• Perform mechanical repairs and adjustments involving ball screws, bearings, machine way systems, and backlash.

• Read and interpret electrical schematics, mechanical drawings, and relay logic to identify and resolve equipment issues.

• Carry out preventive maintenance activities, including lubrication, alignment, and system inspections.

• Coordinate with the Service Manager and internal parts team to obtain the resources needed to resolve issues and minimize customer downtime.

• Represent the service organization professionally at customer sites, explaining technical findings and communicating repair recommendations clearly.

• Maintain accurate documentation of service activities, repairs, inspections, and customer visits.

Requirements

The ideal candidate has practical CNC machine maintenance and repair experience, strong electrical and mechanical troubleshooting skills, and the confidence to work independently in a customer-facing field role.

• At least 3 years of hands-on experience in CNC machine servicing or maintenance.

• Strong mechanical and electrical troubleshooting capabilities, with practical experience diagnosing and repairing CNC equipment.

• Direct experience working inside CNC machines to identify faults and perform repairs, rather than operating machinery alone.

• Current or recent experience in a road-based, field service, or customer-facing technical position.

• Ability to troubleshoot CNC systems, including drives, spindle components, alarms, parameters, and I/O signals.

• Familiarity with mechanical repairs, preventive maintenance, electrical schematics, and mechanical drawings.

• Valid driver's licence and ability to travel daily throughout the Southern Ontario service territory.

• Strong communication and customer service skills, with the ability to explain technical issues clearly.

• Self-motivation, organization, and the ability to manage field assignments independently.

Benefits

• Annual salary of CAD 85,000–110,000, depending on experience.

• Company vehicle and gas card.

• Medical, dental, and vision coverage.

• Life insurance.

• Paid time off (PTO).

• Full product training.

• Full-time, fully remote arrangement with daily travel to customer sites.

• Monday–Friday schedule.

• Overtime eligibility for hours worked beyond 42.5 hours per week.

• Opportunity to develop technical expertise within an established machine tool industry environment.