Bengaluru Campus 31, India
Onsite
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Role Summary
The Copilot & Power Platform Lead role is accountable for the in-life governance, operational management, and continual optimisation of Microsoft Copilot, Copilot agents, and supporting Power Platform environments across Haleon’s Digital and Technology landscape.
Working closely with Architecture, CDO, DTIS, Service Assurance, Operations, and strategic technology partners including Microsoft, the role ensures Copilot capabilities and Power Platform hosted agent solutions are operated safely, effectively, and consistently in line with agreed designs, policies, and controls. The focus is on tenant readiness, platform administration, licensing, environment governance, monitoring, issue resolution, and evergreen management rather than solution design or software engineering.
The role ensures Copilot and agent services continue to deliver intended business outcomes and a positive user experience, while maintaining strong standards for security, compliance, operational resilience, transparency, and accountability once live.
Key responsibilities
Copilot Platform Governance and Readiness
Stay aligned with upcoming Microsoft Copilot platform capabilities and roadmap changes, translating these into readiness actions for Adoption, CDO, Operations, and Service Assurance teams.
Ensure the Copilot platform remains evergreen by coordinating service readiness, feature adoption planning, and operational alignment across internal teams.
Act as the operational owner for Copilot administration activities, ensuring the platform is governed in line with agreed architecture, data, security, and compliance standards.
Bring external Copilot expertise and Microsoft best practices into Haleon to support informed decision making, accelerate adoption, and ensure alignment with industry standards.
Act as a trusted advisor by translating Microsoft roadmap developments into tenant level impact, risk, and benefit discussions for business and technical stakeholders.
Licensing, Access, and Lifecycle Management
Manage Copilot licensing, including assignment, reclamation, lifecycle tracking, and optimisation in partnership with Service Assurance and Copilot leads.
Support governance of user access and entitlement models for Copilot and agent related services, ensuring alignment with business need and least privilege principles.
Maintain visibility of active usage, license allocation, and optimisation opportunities to improve adoption and cost efficiency.
Apply strong identity and access management controls leveraging Microsoft Entra ID capabilities, Conditional Access, PIM, and app registration governance where relevant.
Power Platform and Copilot Agent Environment Management
Set up, administer, and govern Power Platform environments used for Copilot agents in partnership with CDO and relevant platform owners.
Support governance, security, and Center of Excellence aligned administration for Power Platform, including Power Apps, Power Automate, Power BI, Power Virtual Agents, and Copilot Studio capabilities where applicable.
Ensure environments hosting Copilot agents are structured, monitored, and maintained in line with operational and compliance expectations.
Troubleshoot platform and environment issues impacting agents and coordinate timely resolution across engineering, operations, and partner teams.
Support integration of Copilot and Copilot Studio capabilities into operational workflows to drive automation, AI enabled productivity, and business process improvement.
Monitoring, Support, and Operational Assurance
Monitor platform health, service availability, usage trends, and environment level risks across Copilot and agent hosting platforms.
Ensure operational support models, ownership, escalation paths, and knowledge artefacts are defined and maintained for live Copilot and agent services.
Work with Operations and service teams to improve incident response, root cause analysis, and service recovery for platform issues affecting user experience.
Act as the technical escalation and coordination point for operational issues impacting Copilot, agents, and associated Power Platform services.
Ensure service delivery is optimised for scalability, resilience, capacity, and cost across the relevant M365 and Power Platform components.
Security, Risk, and Compliance
Strengthen the overall security posture of Copilot and agent platforms through close collaboration with DTIS, CDO, and service teams.
Ensure platform controls remain aligned with enterprise security, privacy, compliance, and governance requirements.
Support assessments with Microsoft and internal teams to identify platform gaps, risks, and improvement actions, and drive closure of agreed outcomes.
Apply security and compliance good practices across M365 and Power Platform services, including use of Microsoft Security and Compliance capabilities where relevant.
Maintain operational evidence and governance records needed to support assurance, audit, and control reviews.
Stakeholder and Partner Engagement
Partner with Microsoft, DTIS, CDO, Service Assurance, and Operations to lead Copilot assessments and drive closure of identified gaps.
Work with internal stakeholders to understand operational requirements and ensure Copilot and agent services are supportable and aligned to business outcomes.
Coordinate with suppliers and partners to ensure adherence to Haleon operational, governance, and security standards.
Communicate complex technical matters clearly to senior stakeholders and provide concise updates on platform health, readiness, risk, and optimisation opportunities.
About you
Essential
Experience in Microsoft 365 platform administration, service governance, or operational management within a complex enterprise environment.
Strong hands on knowledge of Microsoft Copilot, Copilot agents, and Power Platform administration.
Experience setting up and managing Power Platform environments, including governance and security controls.
Strong understanding of Power Platform services including Power Apps, Power Automate, Power BI, Power Virtual Agents, and Copilot Studio.
Experience managing platform licensing, assignment, lifecycle, and optimisation for enterprise services.
Proven ability to work across Architecture, CDO, Cyber, Operations, and Service Assurance teams with clear accountability.
Good understanding of Microsoft identity and access management, including Entra ID, Conditional Access, PIM, and app registrations.
Experience troubleshooting live platform issues and coordinating resolution across support and engineering teams.
Strong understanding of security, compliance, and governance requirements for Microsoft cloud platforms.
Excellent stakeholder management and communication skills, with the ability to explain complex technical concepts to senior stakeholders.
Strong scripting and automation skills, particularly PowerShell, to support administration and operational efficiency.
Preferred
Experience working with Microsoft roadmap planning, feature readiness, and evergreen platform management.
Familiarity with Power Platform Center of Excellence practices and enterprise environment strategy.
Exposure to Microsoft Security and Compliance tooling in support of platform risk management.
Understanding of networking and connectivity concepts relevant to Microsoft cloud services, including DNS and firewall dependencies.
Familiarity with ITIL service management and enterprise service delivery models.
Experience working with strategic technology partners and outsourced support providers in a global operating model.
Experience supporting adoption and operationalisation of AI enabled workplace capabilities.
Job Posting End Date
2026-07-23
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.