Cocktail Server (COTE 550)

Job Summary:

Cocktail Servers are dynamic hospitality professionals responsible for all aspects of the customer experience at the bar and lounge, including seating, greeting, menu sales, table maintenance, drink delivery, overall customer satisfaction and happiness, and fond farewells. Servers also act as a liaison between the management and service team.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to set up and breakdown of the bar and lounge. 
• Provides exceptional service to every customer.
• Checks in and seats customers.Assists with garnishing drinks, grabbing and pouring wines, opening and pouring beers.Delivers customer beverages to their assigned position and table quickly and accurately.Maintains tables by removing glassware as completed, replenishing beverages, refilling water glasses and being alert to customer needs when delivering beverages.
• Takes orders from customers and ensures 100% accuracy when entering orders into the system.
• Cocktail Servers should have thorough knowledge of all beverage items, ingredients, and presentation to answer all customer inquiries and maintain quality control.
• Reports to each scheduled shift on time, in uniform, and ready to work.
• Ensures beverage is served in accordance with safety standards (e.g. proper temperature).
• Liaises between bartenders and floor staff.
• Reads the order tickets and ensures that all customers are delivered the correct beverages.
• Ability to answer customers’ questions about cocktails and wines by the glass.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management. 

Standards:

• Upholds GHM's mission to delight our customers. 
• Consistently performs actions that positively impact the customer experience, and identifies opportunities to delight in all planning and processes.
• Display knowledge of Cote brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. 
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.  
• Must be of legal age to serve alcohol.
• Certification for responsible alcohol service or ability to obtain within 6 months.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. 
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.
• Extensive knowledge of classic and house beverages.