It is the primary responsibility of the Cocktail Server to greet guests in a timely manner, take guest orders, and serve orders quickly and accurately while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.
Core Job Responsibilities:
- Completes tasks such as folding/stacking cocktail napkins; stocking straws, picks, and matches; lining cocktail trays; stocking glassware; restocking supply cabinet; inspecting cleanliness and condition of assigned station and service areas and rectifying any deficiencies.
- Completes opening and closing duties, which includes: properly storing all reusable goods, removing all items from tables, placing clean items in designated areas, wiping clean all surfaces, restocking supply cabinet, and securing all storage areas.
- Follows all proper comp procedures.
- Takes orders, and serves food and drinks efficiently and accurately in work area as applicable.
- Collects money, while following all proper cash handling and comp procedures.
- Places orders, and garnishes and serves cocktails to guests.
- Keeps tables, slot banks, and work areas neat and orderly by removing glassware, dishware, ashtrays, and or other items no longer in use.
- Promotes and maintains the highest level of service to all guests while staying alert to their needs and responds effectively to guest inquiries.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Performs other duties as assigned
Qualifications
- Must be 21 years or older
- Must obtain and maintain a TAM card
- Must obtain and maintain a Southern Nevada Food Handlers Card
- Must obtain and maintain a Las Vegas Metropolitan Police Department Work Card (Sheriff's Card)
- High School Diploma or equivalent.
- Six (6) months of experience in a similar role in a high-volume customer service establishment
- One (1) year previous experience working in a similar resort setting
- Bilingual, English as the primary or secondary language
- Knowledge of beverages on menu, including characteristics of wine and champagne by the glass; major wines, designated glassware, terminology, and garnishes
- Knowledge of health, safety and sanitation regulations and procedures
- Knowledge of various Point of Sale (POS) devices
- Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
- Knowledge of proper service techniques
- Work varied shifts, to include weekends and holidays
- The ability to present oneself in a positive, enthusiastic, and professional manner with others and guests
Physical Demands:
·Work is performed in a hotel/resort setting.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- May be exposed to smoke
- The noise level in the work environment is usually moderate to loud.
- Constant contact with executives, department management, employees, and guests.
- Prolonged sitting or standing and mobility.
- Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
- Eye/hand coordination.
- Use of standard office equipment.
- Ability to distinguish letters, numbers, and symbols
- May be required to work evening, weekends, and holiday shifts.
Equal Opportunity Employer:
Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!
