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Lincoln, Nebraska, United States
Hybrid
We're looking for a Configuration Engineer to join Anglian Water's Operations Planning and Scheduling team, helping maintain and improve the scheduling and mobile solutions used by our field and scheduling colleagues every day.
These business-critical systems support how operational work is planned, prioritised and delivered across our region. In this role, you'll turn operational needs into well-designed system changes, configure and test enhancements, and ensure every release supports safe, reliable and efficient services for customers and the environment.
Working in an Agile environment, you'll collaborate with operational users, technical specialists, developers and application vendors to understand problems, assess impact and deliver improvements without compromising performance. This is a hands-on opportunity to combine configuration, analysis, testing and stakeholder engagement while influencing how technology supports operational excellence.
Work with users, subject matter experts and business teams to define issues, identify root causes and shape improvement opportunities
Configure approved changes and enhancements within scheduling and mobile applications in line with technical governance and coding standards
Carry out impact analysis to ensure proposed changes deliver value without reducing service performance or resilience
Scope configuration work, estimate delivery effort and support the prioritisation of sprint and backlog activity
Prepare clear cost and benefit recommendations for governance approval
Translate complex or unclear requirements into practical configuration solutions and understandable options
Test application upgrades and enhancements against agreed scripts, specifications and change management controls
Work with developers, technical teams and application vendors to diagnose faults, interpret test results and implement resolutions
Monitor completed enhancements to confirm expected benefits are delivered and recommend further changes where needed
Review configuration, processes and system performance to identify opportunities to reduce waste, improve customer service and manage environmental risk
Build strong relationships with field teams, schedulers, operational leaders, Digital, Data and Technology colleagues and suppliers
Keep up to date with technology and product developments to make effective use of new functionality
Educated to A-level standard or equivalent experience
Strong IT capability, with experience using SAP, Oracle and Microsoft applications
Strong data analytical skills, with the ability to interpret data and identify trends and insights.
Strong Excel skills, with experience using Excel to analyse and present information.
Proven ability to design, build and maintain reports and dashboards that provide clear and meaningful performance information.
Ability to communicate data and insights clearly to support business decision-making.
Experience configuring, supporting or improving business-critical applications or digital products
Experience of application testing, change control and working to defined technical governance
Strong communication skills, with the ability to explain technical information clearly to different audiences
Excellent stakeholder management skills and confidence gaining agreement across operational and technical teams
Ability to organise priorities, make sound decisions and deliver accurately to tight deadlines
Initiative, adaptability and a constructive approach to working independently and as part of a team
Flexibility to support operational events when required
Desirable:
Degree in Data Science, Data Analytics, Statistics, Mathematics, Computer Science or a related analytical discipline is desirable, or equivalent relevant professional experience.
Experience developing automated or self-service reporting solutions
Experience working in an operational planning, scheduling, mobility or field-service environment
Business analysis experience, including requirements gathering and benefit assessment
Experience working within Agile delivery methods and sprint-based prioritisation
Knowledge of water or water recycling operations and operational risk
At Anglian Water, effective planning and scheduling helps our operational teams respond to risk, use resources efficiently and deliver the right outcomes for customers and the environment.
In this role, you'll work on systems that directly influence how field activity is planned and completed across the region. You'll gain broad exposure to operations, digital delivery, application configuration and continuous improvement while collaborating with colleagues across the business and specialist technology partners.
This is an opportunity to develop valuable technical and analytical capability in a role where your changes can improve service performance, remove inefficiency and support safer, more effective ways of working.
26 days annual leave plus bank holidays (increasing with length of service)
Flexible working options
Private health care
Competitive pension scheme - Anglian Water double-matches contributions up to 7%
Life assurance at eight times your salary
Annual bonus
Personal medical assessments
Virtual GP service
Cancer screening
Financial wellbeing support and salary finance benefits
Lifestyle savings including discounts on retail, travel and utilities
Employee Assistance Programme
Volunteer days
We're committed to creating a workplace where everyone feels they belong. We are proud signatories of the Social Mobility Pledge, Race at Work Charter and Armed Forces Covenant, and we're a Disability Confident employer.
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