Collateral Servicing Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Collateral Servicing Specialist will support RoundPoint Mortgage Servicing LLC. The Collateral Servicing Specialist is responsible for researching and reviewing borrower requests related to partial lien releases, easements, other types of property modifications, subordinations, CEMAs, and Co-Ops. In addition, the Collateral Servicing Specialist is responsible for maintaining a working relationship with the document custodians to request collateral files needed for various reasons, including paid-in-full loans, CEMAs, Co-Ops, repurchases, and foreclosure.

Job Responsibilities:

• Review incoming borrower requests for partial lien releases, easements, additions of land, eminent domain cases, boundary line adjustments, and subdivisions.
• Work directly with RoundPoint’s preferred firm to examine CEMA and Co-Op collateral documents to close CEMA and Co-Op transactions.
• Assist external clients with second-lien subordinations.
• Maintain a working relationship with document custodians to request and monitor the timely release of original collateral documentation for various reasons.
• Research the locations of collateral files for bulk transactions from other departments, such as service transfers or records management.
• Prepare assignments of mortgage and allonges.
• Educate and stay up to date on federal, state, agency and client guidelines, policies, and procedures.
• Identify enhancements to streamline processes and improve efficiencies.
• Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
• Assist with additional projects or tasks as needed.

Qualifications and Skills:

• 2+ years of mortgage servicing experience, required.
• Knowledge of legal descriptions, surveys, and property related proposed agreements, required.
• Experience with partial lien releases, easements, and other types of property modification requests, subordinations, CEMAs, and Co-Ops, preferred.
• Experience using MSP mortgage servicing platform, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.