Collections Representative – Entry Level (No Experience Required)

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

No Collections Experience? No Problem! We’re Happy to Train You!

Looking for a new career opportunity? Join our growing team in Maumee, Ohio! We are looking for motivated, customer-focused individuals who are ready to learn, grow, and build their careers in the collections industry.

Whether you have previous experience in customer service, call centers, retail, sales, or are just starting your professional journey, we'd love to hear from you!

Work Location

This is an onsite role based in:
1684 Woodlands Drive, Maumee, OH 43537

What You Will Do

As a Collections Agent, you will:

• Make outbound calls and handle inbound inquiries regarding outstanding account balances.
• Communicate professionally with customers to discuss payment options and resolve outstanding balances.
• Assist customers in understanding their accounts and available payment arrangements.
• Negotiate payment plans while maintaining a positive and respectful customer experience.
• Document customer interactions and update account information accurately.
• Meet individual and team performance goals while following company policies and procedures.

What You Bring

To be successful in this First Party Collections role in Maumee, OH, you should have:

• High school diploma or GED.
• Strong verbal communication and active listening skills.
• Customer-focused attitude with good problem-solving abilities.
• Comfortable communicating with customers over the phone.
• Basic computer skills and the ability to navigate multiple applications.
• Willingness to learn, accept feedback, and work toward performance goals.
• Previous collections or call center experience is a plus, but NOT REQUIRED!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com