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Daytona Beach, Florida, United States
Onsite
The Opportunity
Join Embry-Riddle Aeronautical University as a Collections Specialist supporting the University’s student account collections process. In this role, you will manage delinquent student accounts, work with inactive students to resolve outstanding balances and establish payment plans, and coordinate the placement and resolution of accounts with external collection agencies. You will also support account reconciliations, reporting, write-off activities, compliance, and process improvement efforts.
This position offers an opportunity to contribute to accurate and efficient student account operations while collaborating with internal departments and external partners to resolve complex collections matters and improve processes and controls.
About us
For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.
Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.
Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.
Required Qualifications
High school diploma or equivalent level of education.
1–3 years of related work experience, preferably in student support.
Knowledge of collections, student accounts, receivables, and reconciliation processes.
Ability to interpret and apply policies, procedures, and regulatory requirements.
Strong analytical, problem-solving, organizational, and attention-to-detail skills.
Effective written and verbal communication skills.
Ability to exercise independent judgment, resolve issues, and appropriately escalate complex matters.
Ability to manage multiple priorities and deadlines while maintaining accuracy.
Proficiency with financial, student information, and spreadsheet systems.
Preferred Qualifications
Experience or familiarity with higher education student accounts, tuition and fees, and financial aid.
Previous office or administrative experience, particularly in a customer service or financial setting.
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R312221. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Cover letter
Resume
Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.
