Acerca de Bridgestone
Bridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Medio Oriente y África (BSEMEA), con sede en Bruselas, Bélgica, operan colectivamente como la región estratégica “Bridgestone West”. Esta región atiende las necesidades comerciales estratégicas de equipos en América, Europa, Medio Oriente y África. BSAM y BSEMEA son subsidiarias de Bridgestone Corporation, con sede mundial en Japón. Bridgestone y sus filiales desarrollan, fabrican y comercializan una amplia gama de productos y soluciones Bridgestone, Firestone y marcas asociadas para abordar las necesidades de una amplia gama de clientes e industrias.
Job Category
Customer Support
Position Summary
This is an Evergreen position, created to continuously identify, engage, and build a pipeline of qualified talent for future French-Speaking Collector opportunities within the Order to Cash organization in Costa Rica. While there may not be an immediate opening at the time of application, candidates selected through this process will be considered for current and upcoming business needs, supporting collection activities, account management, dispute resolution, and customer relationship management
The Collector role is responsible for performing collection activities (see description below) while maintaining positive customer relationships. This position supports the Order to Cash process by managing customer accounts, completing account reconciliations, resolving collection-related issues, supporting order release activities, and collaborating with internal and external stakeholders to ensure delivery of service levels and business objectives.
This posting is intended to build a pipeline of qualified candidates for potential future opportunities within the Collections team. While there may not be an immediate opening, candidates who meet the qualifications may be considered for upcoming positions as business needs arise.
Responsibilities
- Manage an assigned portfolio of customer accounts by reviewing aging reports, prioritizing collection activities based on risk, exposure, and business impact, and executing collection strategies to reduce delinquency and improve cash flow.
- Perform proactive collection activities through phone, email, and other approved communication channels to secure timely payments while maintaining positive customer relationships.
- Investigate, reconcile, and resolve customer account issues, including payment disputes, unapplied cash, deductions, short payments, and account reconciliations by collaborating with internal and external stakeholders.
- Coordinate with Sales, Customer Service, Credit, Logistics, and other business partners to resolve customer concerns, support collection efforts, and improve end-to-end Order-to-Cash processes.
- Review and approve order releases within assigned authority levels, evaluating customer payment behavior, credit exposure, and risk to support business continuity while minimizing financial risk.
- Process and support customer refund requests, write-off recommendations, and discount proposals, ensuring proper documentation, business justification, approvals, and compliance with company policies and controls.
- Monitor customer payment trends and account performance, identifying potential credit risks, recurring payment delays, and root causes of delinquency, and escalating concerns when appropriate.
- Maintain accurate and timely documentation of collection activities, account status updates, customer communications, and action plans within company systems and reporting tools.
- Support operational and financial objectives, including DSO reduction, past-due management, cash collection targets, month-end activities, reporting requirements, account reviews, and audit requests.
- Drive continuous improvement and compliance initiatives by identifying process improvement opportunities, participating in projects, sharing best practices, supporting cross-training activities, and ensuring adherence to company policies, internal controls, and regulatory requirements.
Minimum Qualifications
- Relevant experience in OTC areas, Credit, Customer Service, Finance, or related areas.
- Bachelor's degree in accounting, Business Administration, or a related field (completed or in progress preferred).
- English proficiency (B2, B2+, or C1).
- French proficiency (B1 or higher).
- Advanced Excel skills preferred.
- Ability to manage large amounts of data and manage multiple priorities.
- Collaboration and teamwork skills.
- Innovation and Continuous Improvement mindset.
- Candidates with varying levels of experience are encouraged to apply.
Qué ofrecemos como compañía
En Bridgestone, lo que realmente importa es generar oportunidades de co-creación, mientras fomentamos tu curiosidad y creatividad para hacer que la movilidad sea más segura, eficiente y sostenible para las generaciones presentes y futuras.
Cualquiera que sea el rol que desempeñes, cuando representas a Bridgestone, eres un/una integrante valioso/valiosa de equipo y parte de nuestra misión más amplia de “Servir a la Sociedad con Calidad Superior”. Te ofrecemos más que solo un pago competitivo; también te proporcionaremos:
Una experiencia de incorporación atractiva y de apoyo para garantizar una transición sin problemas a nuestro equipo.
La oportunidad de desarrollarte y crecer, a través de capacitación y mentoría continua.
Actividades de Responsabilidad Social Corporativa.
Un entorno de trabajo verdaderamente global, dinámico y desafiante.
Agilidad y efectividad en el trabajo y la vida personal y su bienestar a largo plazo.
Un equipo diverso e inclusivo.
Bridgestone se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo. Es nuestra política considerar para el empleo a todas las personas independientemente de su edad, color, origen, discapacidad física o mental, raza, religión, género, orientación sexual, identidad y/o expresión de género, información genética, o cualquier otra característica protegida por las leyes federales, estatales o locales.
En Bridgestone, siempre eres Libre para Ser
Creemos que las personas solo pueden brindar un servicio y una calidad superiores a los demás cuando pueden traer su yo más auténtico al trabajo. Creemos en defender todas las perspectivas, individualidades y equipos porque entendemos la importancia de ver el mundo y nuestro negocio a través de diferentes perspectivas. Estamos formando un equipo tan diverso como el mundo al que servimos.
Así que, muéstranos quién eres, porque quien eres es lo que necesitamos
