Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
Position Overview:
The Combo Agent is responsible for performing both ramp and warehouse duties within the ground handling operations. This dual role involves the safe and efficient handling of cargo both on the ramp (aircraft side) and within the cargo warehouse, ensuring compliance with aviation regulations, safety protocols, and customer service standards.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation for aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
- Ramp Duties: Load and unload cargo from aircraft, ensure correct placement, and secure cargo in accordance with weight and size regulations.
- Warehouse Duties: Receive, inspect, and store cargo, ensuring proper documentation, labeling, and compliance with security standards.
- Handle cargo in a timely, efficient manner to meet flight schedules and operational needs.
- Follow safety and security protocols during cargo handling operations.
- Maintain accurate records of cargo movements, shipments, and inventory in both ramp and warehouse settings.
- Collaborate with other team members and departments to ensure smooth and coordinated operations.
- Office Duties: The Cargo Office Agent supports daily cargo operations by handling administrative, customer service, and shipment coordination tasks in an airport or warehouse environment.
- Assisting customers with cargo shipments, documentation, and inquiries
- Preparing and processing air waybills, manifests, and shipping documents
- Coordinating inbound and outbound freight shipments Communicating with airlines, warehouse staff, truck drivers, and customers regarding shipment status
- Entering shipment information into cargo tracking systems accurately
- Verifying cargo weights, labels, and documentation compliance
- Scheduling pickups and deliveries when needed
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
- Take reasonable care for health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
- Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
- Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
- Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
- Fully understand AGI Health & Safety and Security policies.
- Attend training courses as may be required by AGI.
Qualifications and Skills
- Education: High school diploma or equivalent; certification in cargo handling or related field preferred.
- If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
- Experience: 1-3 years of experience in cargo handling, ramp operations, or warehouse management within the aviation industry.
- Skills: Strong attention to detail, physical stamina, and ability to work in a fast-paced environment.
- Knowledge: Familiarity with cargo handling procedures, safety regulations, and aviation industry standards.
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
