Commercial Collection Specialist

Job Description:

What You'll Do... As a Collections Specialist with our team, you'll be at the forefront of maintaining healthy customer relationships and ensuring financial stability. You'll monitor accounts to identify outstanding debts, investigate account data, and work directly with customers to resolve overdue balances-whether through payment in full or structured payment plans. By processing payments, resolving billing and credit issues, and keeping account records up to date, you'll play a vital role in both customer satisfaction and company success. You'll also provide timely reporting on collection activity, collaborate with internal teams to resolve discrepancies, and take proactive steps to encourage on-time payments. It's a fast-paced role where your organization, communication, and problem-solving skills make a measurable impact every day.

Who You Are... What does it take to be a successful Collections Specialist on our team? For starters, you'll have an inner drive to make an impact and help customers resolve their accounts! You'll also have...

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and high attention to detail
• Strong time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks effectively
• Ability to work collaboratively with others
• Ability to function well in a fast-paced and sometimes stressful environment
• Proficiency with Microsoft Office and related software