LOCATION: Open to locations across Asia Pacific.
PURPOSE OF THE POSITION
The Commercial Excellence & Data Analytics Specialist supports the development, implementation, and ongoing improvement of Commercial Excellence initiatives across the Asia Pacific region to maximise top and bottom-line results.
This role acts as a key enabler of data-driven, structured commercial execution by strengthening processes, capabilities, and tools, including the EDGE CRM, pricing discipline, and tendering and contracting, while driving adoption through targeted change management. He/She will work cross-functionally with finance, supply chain and other functions to actively improve business processes.
MAIN ACTIVITIES
Strategy & Execution Enablement
- Support translation of regional and global commercial strategy into actionable execution frameworks.
- Drive adoption of standardized tools, frameworks, and ways of working across markets, increasing consistency in customer engagement models, account planning approaches and sales planning processes.
- Facilitate sharing and scaling of best practices across AP countries.
- Responsible for coordinating processes for Market insight: MCS, MKIS, LRPP, LRPD and Market Segmentation.
EDGE CRM & Commercial Systems Enablement
- Drive effective adoption and evolution of EDGE CRM as a commercial tool.
- Contribute to continuous improvement of commercial processes and tools to support sales execution.
- Support improvement in tender management processes and contracting approaches.
Commercial Analytics & Performance Management
- Develop and implement data-driven performance tracking frameworks.
- Provides leadership with actionable insights for decision-making.
- Support development and rollout of training and capability-building initiatives
Quality, Legal & Compliance
- Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
- Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
REQUIRED QUALIFICATIONS, EXPERIENCE AND CRITICAL SKILLS
Education and qualification required or expected
- Master’s Degree in Business Economics, Finance or similar area.
Required professional experience (in years):
- 5 years’ experience in MedTech or Pharma business in commercial support, business intelligence or marketing positions.
- Stakeholder Expectation Management: Ability to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations
Required personal competencies:
- Collaborates: Easily connects to people, manages organizational complexity and builds strong partnerships to meet objectives
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
- Manages Organizational Complexity: Makes sense of complex, high quantity, information to effectively solve problems.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
- Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Other specialized knowledge, expertise and skills:
a) Functional knowledge:
- Good understanding of commercial processes in healthcare industry (especially Marketing & Sales)
- Good understanding in Data Collection and Analysis (especially Sales Analytics)
- (Agile) project management methodology
- Change Management basics
b) IT skills
- Understand and use modern communication software and systems
- Business processes support by effective use of standard office equipment and standard software packages
- Strong IT user knowledge (MS Office, PowerBI, SAP, CRM, Intranet etc.)
- Understand basics of e-health, data security and related topics
- Up-to-date knowledge of IT and digitalization
c) Languages
- English fluent as a must (presenting, writing, reading)
- Fluent in other Asian languages preferred (presenting, writing, reading)
- Any other language as an asset
Special personal requirements:
- Experience working for an international company with international standards
