Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Position Summary:
To help achieve Hiller Plumbing Heating Cooling and Electrical (Company) strategic objective and annual goals through the delivery of exceptional service and support reflective of the Company’s vision, mission, purpose, and values to be America’s Best Technician.
Responsibilities:
•Create a care culture.
•Create a positive customer experience by ensuring all team members are properly trained to complete jobs correctly the first time with quality, care, and to applicable codes to avoid refunds and recalls.
•Present professionally to the customer in actions, communication, language, and by wearing a clean Company uniform.
•Take before and after pictures of the work site, record equipment serial numbers, and document with photos any pre-work damage to the customer property for historical documentation.
•Mentor and develop team members and apprentices under his/her care to achieve the performance metrics.
•Install HVAC related equipment according to manufacturer’s specifications.
•Wire both high and low voltage to heating and cooling equipment.
•Install copper refrigerant lines to cooling units, including soldering and brazing.
•Install sheet metal, duct board, and flex duct systems in commercial buildings.
•Understand the proper use of down tag.
•Understand when to issue “Lock Out/Tag Out” tag and the required follow-up steps.
•Properly connect gas lines to heating equipment.
•Complete all required documentation, including checklist, recording equipment model and serial numbers, and install date recorded in Service Titan on installs and collect, record, and deliver fees to designated office administration.
•Record all material used or consumed on the job for job costing and replenishing.
•Process warranty parts and paperwork when the job is completed.
•Submit purchase orders to dispatch or other designated purchasing team administrators.
•Transport materials and tools to the job site and provide proper accounting of assigned tools.
•Keep truck clean, stocked and accurately inventoried.
•Protect customer’s place of business from damage while working and leave cleaner than when arrived.
•Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
•Inform a team lead or manager when the customer does not have fully functioning Commercial HVAC equipment before leaving the job.
•Work with manager/dispatch to schedule a follow-up appointment with the customer when the work is not completed during the initial appointment.
•Complete the job per the performance metrics scorecards.
•Report safety issues to team lead or manager.
•Adhere to local, state, and federal codes.
•Perform other duties as assigned.
Position Requirements:
•A High School diploma or general education degree (GED) required.
•A minimum of 2-Years of experience preferred but not required in diverse Commercial HVAC Installation.
•EPA Certified required.
•A valid driver’s license and approved to drive by the Company’s insurance carrier.
•Must be highly organized with good attention to detail and follow through.
•Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
•Excellent interpersonal skills with desire to exceed customer expectations.
•Team player working in a team environment.
•Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Physical Requirements:
•Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.
•Climb ladders and steep stairs.
•The majority of time is spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.
•Often works in tight spaces such as attics and/or crawlspaces.
•Must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).
•Occasionally work from heights 15 feet or higher above ground.
•Ability to carry a 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow coworker on most jobs.
•Have good visual acuity.
Position Specific Standards:
•Maintain confidentiality on all private, sensitive, and proprietary Company issues and concerns.
•Always maintain a professional image by wearing company approved apparel.
•Always maintain a professional and courteous demeanor with customers and associates.
•Abide by all Company standards of performance, ethics, and integrity.
•Follow all safety protocols, policies, and procedures to protect the technicians and support personnel.
•Proactively address and resolve business issues and concerns with personnel and or the Customer.
•Stay abreast of new and existing Company services, systems, policies, procedures, and processes.
•Willing to continue training for personal growth.
•Ability to work extended hours and occasional weekends.
#HillerSP
We sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
