Commercial Lines Account Executive

Midwest Heritage Bank

Job Title: Commercial Lines Account Executive

Department: Insurance

FLSA: Exempt

General Function

The Commercial Lines Account Executive develops new commercial lines insurance business in Midwest Heritage markets. This position consists of both inside and outside sales and marketing. This position involves new business production and customer retention requirements. This position customarily and regularly involves performing duties away from Midwest Heritage. The Commercial Lines Account Executive must project a positive and helpful image that enhances the overall brand image of Midwest Heritage Insurance Services. This position may also write new personal lines (home & auto) insurance products. This is a work from home position.

Core Competencies

• Business Development

• In-House Relationship Management

• Customer Service

• Industry and Product Expertise

• Organization

Reporting Relations

Accountable and Reports to: VP Sales, Commercial Lines

Positions that Report to you: None

Primary Duties and Responsibilities:

• Create and sustain long lasting relationships with prospective customers to grow a book of commercial lines and personal lines property & casualty business.

• Assist in cross-selling/up-selling insurance products to existing customers.

• Promote Midwest Heritage financial products and services to existing and current customers.

• Assess customer needs, prepare and present accurate proposals, and provide coverage guidance to customers.

• Collect all required client data and information for development of a professional sales proposal.

• Responsible for achieving new business sales goals, client retention, profitable loss-ratio, diverse product-mix, and cross-sell targets.

• Participates in training on Midwest Insurance Services sales processes, systems, and practices.

• Continues to further knowledge of commercial products and service offerings.

• Stays current on industry trends, and recommends new carrier markets for Agency Management to pursue.

• Actively involved with industry and community organizations.

• Provides customer service to policyholders by communicating with internal and external personnel; delegate appropriate service work to commercial lines Account Manager(s) and others within the agency for timely handling.

• Effectively manages workload to achieve excellent client service results.

• Timely and efficient follow-up with carriers, clients, and prospects.

• Professionally communicates verbally and in writing with customers and insurance carrier underwriting, claims, and service departments.

• Demonstrates a positive attitude and builds customer focused relationships with staff.

• Demonstrates a willingness and desire to work in a team atmosphere and assist others when needed.

• Reports to work when scheduled and on time.

• Learn and proficiently use various carrier websites and quoting/renewal procedures.

• Develops and maintains positive relationships with insurance carriers and vendors.

• Effectively manages workload including follow up activity in EPIC and completing proficient documentation on all client contacts.

• Attends scheduled agency and carrier meetings.

• Maintains current agent license, certifications, and CE requirements for each renewal period.

Knowledge, Skills, Abilities Required:

• Must have valid driver’s license.

• Must have a friendly positive attitude and strong communication skills.

• Must show leadership and excellent customer service.

• Strong attention to detail and ability to meet deadlines.

• Must have proficiency of PC with Microsoft Word, Excel, Outlook, and good typing skills.

• Excellent organizational and follow-up skills.

• Must maintain a high degree of confidentiality.

• Must have the ability to organize and perform sales presentations to individuals and small groups.

Knowledge, Skills, Abilities, and Worker Characteristics:

• Enhanced knowledge of commercial property & casualty coverages and ability to apply that knowledge in the performance of job duties.

• Must have a friendly positive attitude, strong written and verbal communication skills and the ability to approach people.

• Self-motivation, strong work ethic and the ability to build personal relationships with clients will be essential in this position.

• Must be able to work independently with little daily supervision.

• Excellent organizational skills, work with detail, high level of accuracy, and follow-up skills.

• Must maintain a high degree of confidentiality.

• Must always present themselves in a professional manner.

• Must have proficiency of PC with Microsoft Word, Excel, Access, Outlook and good data entry skills.

• Must have the ability to analyze and understand coverages, forms, underwriting practices and policies.

Education and Experience:

• High school diploma or equivalent.

• Associate or Bachelor’s Degree in Business, Finance, or Marketing is preferred.

• Prefer a minimum of one year of sales experience, including; cold calling, selling and negotiating with proven experience growing commission revenue; developing and implementing sales and marketing plans; knowledge of commercial lines property & casualty insurance products and marketplace preferred but not required; working understanding of carrier products and underwriting disciplines preferred but not required.

• Must have required insurance licenses or willing to obtain within 60 days.

• Willingness to acquire further certifications or state license if required.

Physical Requirements:

• This position is classified sedentary/light and requires the ability to sit for long periods of time.

• Visual requirements include: ability to see detail at near range with or without correction.

• Must be able to perform the following physical activities: sitting for long periods, talking (in person and by telephone), hearing and repetitive motions.

Working Conditions:

• The duties of this position are normally performed outside of Midwest Heritage with some office work. This is a fast paced work environment.

• There is frequent pressure to meet deadlines and handle multiple projects in a day.

• Must be able to work independently with little daily supervision.

• 25-50% Travel

Equipment Used to Perform Job:

Computer (PC with Microsoft Office programs), telephone, calculator, telephone, copier, fax, printer and agency management software and tools.

Contacts:

This position works with Midwest Heritage employees, customers, Hy-Vee employees, vendors and outside agents doing direct business with Midwest Heritage

Confidentiality:

This position has the responsibility to protect the privacy and confidentiality of customers, employees and bank/insurance/financial information at all times.

In the performance of their respective tasks and duties all employees are expected to:

• Follow all state and federal regulatory requirements and complete assigned training courses within the required timeframes.

• Perform quality work within deadlines.

• Interact professionally with other employees, customers and suppliers.

• Work effectively as a team contributor on all assignments.

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.