Position Title
Commercial Loan Operations Wire Control Specialist
Location
Hicksville, NY 11801
Job Summary
JOB SUMMARY
The Commercial Loan Operations Wire Control Specialist is responsible for the timely and accurate review, approval, and release oversight of wire transactions initiated through Commercial Loan Operations. This position serves as a key operational control, ensuring wires are properly authorized, supported, and processed in accordance with established procedures, approval authorities, service-level expectations, and applicable regulatory requirements. The Specialist will actively monitor pending wires, follow up with appropriate parties to resolve outstanding approvals or documentation, and escalate transactions at risk of missing established processing deadlines. When required, the Specialist may also perform independent callback verification to address identified process gaps or satisfy transaction-specific verification requirements.
Job Responsibilities:
Review commercial loan wire transactions for completeness, accuracy, appropriate supporting documentation, and required approvals.
- Confirm wire instructions agree with the applicable loan documentation, funding authorization, servicing request, or other approved source.
- Approve wires within assigned authority and in accordance with established dual-control requirements.
- Monitor wire queues throughout the day to ensure approved transactions are released within applicable deadlines and service-level expectations.
- Proactively follow up with wire initiators, approvers, wire/BSA/AML teams, relationship partners, or other responsible parties when a transaction remains pending.
- Escalate delayed, incomplete, unusual, or high-risk transactions to the appropriate management or control function.
- Perform independent callback verification when required, including situations where the standard callback process has not been completed or a transaction-specific gap has been identified.
- Validate callback information using an approved and independently verified source; do not rely solely on contact information contained within the wire request.
- Document callback results, approvals, follow-up efforts, exceptions, and escalations in accordance with record-retention requirements.
- Identify discrepancies, potential fraud indicators, unusual transaction activity, or deviations from established wire procedures and escalate them promptly.
- Maintain segregation of duties and ensure the same individual does not perform incompatible initiation, verification, and approval activities.
- Support daily reconciliation and confirmation that all approved wires have been released, rejected, canceled, or appropriately carried forward.
- Track processing delays, exceptions, callback gaps, and recurring issues to support management reporting and process improvement.
- Assist with procedure development, training, quality reviews, audit requests, control testing, and remediation activities related to commercial loan wires.
- Partner with Commercial Loan Operations, Wire Operations, BSA/AML Operations, Relationship Management, Closing, Servicing, Compliance, Fraud, and other stakeholders to resolve transaction issues.
- Maintain current knowledge of wire procedures, approval authorities, processing deadlines, fraud-prevention practices, and applicable regulatory requirements.
ADDITIONAL ACCOUNTABILITIES
- Performs special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
- Education level required: High School Diploma, GED of Foreign Equivalent
- Minimum experience required: 6+ Years experience in a large commercial bank or related financial institution, with direct experience handling commercial loan transactions and servicing.
Preferred Qualifications:
- Undergraduate Degree (4 years or equivalent) ; or equivalent combination of education and experience.
- Experience supporting commercial loan funding, servicing, syndications, participations, construction lending, or other complex commercial transactions.
- Familiarity with fraud-prevention controls, sanctions screening, Bank Secrecy Act requirements, and operational risk-management practices.
- Experience performing quality-control reviews, exception tracking, reconciliations, or operational reporting.
Job Competencies:
- Risk and control awareness
- Timely execution and follow-through
- Exercises sound independent judgment while recognizing situations requiring escalation, additional review, or specialized expertise.
- Identifies operational and control risks and consistently executes responsibilities in accordance with established policies, procedures, documentation, and regulatory requirements.
- Proficient in Microsoft Excel and Word.
- Excellent organizational, analytical, and communication skills.
- Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
- Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
- Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
- Physical demands (ADA): The job requires significant physical exertion and stamina such as repeated bending, reaching, climbing, or moderate and frequent lifting.
Flagstar is an Equal Opportunity Employer - Vets/Disabled
We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
Pay Range
$27.10 - $45.50
