Commercial Manager - Mobile Retention

Role/Team overview  

Sky Mobile is growing fast – we hit 4 million customers recently and with strong continuous year on year growth, we have ambitious targets for the year ahead. We are looking for someone to take responsibility of developing a sales plan that will excite our customers, help grow our base and enable us to hit both our financial targets and market share ambitions. 

This role sits in the Commercial team within Mobile Retentions, reporting to the Mobile Commercial Retention Lead. The team is key to the ongoing commercial success of the Sky Group’s Mobile business (optimising across volume and financial return) and works closely with colleagues in Trading, Routes to Market (RTM), Marketing, and Finance to ensure the ongoing strength of Sky Mobile customer base and P&L. 

We operate in a fast-paced, dynamic industry as a challenger against traditional MNOs. This role rewards creative, agile thinking; the tenacity to disrupt the status quo, and to relentlessly approach forward-thinking initiatives. The Commercial team is responsible for activity from strategic inception through to delivery, so is truly empowered and takes a strong sense of accountability towards Sky Mobile’s performance from both a growth and financial perspective.  

The Commercial Manager – Mobile Retention is responsible for driving Mobile retention performance, delivering commercial strategy from ideation through execution, and ensuring Sky retains and grows value from its Mobile base. 

This role will support and lead on high‑profile initiatives (e.g. PINC), shaping retention strategy, launching new campaigns and offers, and translating complex performance data into clear, senior‑level narratives that influence decision‑making across Connectivity. 

What you’ll do  

• Own retention offer strategy and roadmap, including development, business casing, financial sign‑off, and execution of new offer laydowns. 

• Translate strategic priorities into clear, deliverable plans, ensuring initiatives land on time and perform against agreed business cases. 

• Produce and present clear, compelling performance narratives for senior stakeholders up to MD level. 

• Lead the ideation, launch and optimisation of new Mobile Retention campaigns. 

• Continuously improve campaign efficiency and effectiveness through test‑and‑learn and performance analysis. 

• Lead stakeholder engagement, ensuring alignment, buy‑in and clarity on priorities, risks and outcomes. 

• Own advisor and operational briefings for high‑impact initiatives, ensuring customer needs and operational realities are fully reflected. 

• Build robust commercial and financial business cases for new retention initiatives, securing finance and leadership sign‑off. 

What you’ll bring   

Essential criteria:   

• Analytical & structured thinking – able to quickly interpret performance / market insights, appraise options and recommend a clear course of action 

• A results-oriented approach – excited about interrogating existing operations, evaluating performance, and suggesting improvements 

• Numerate and strong Excel skills, with a solid understanding of commercial metrics and comfortable producing business cases, modelling tariff sets and complex pricing initiatives 

• An action-oriented approach – restless desire to optimise and to act when we are off target 

• Effective presentation skills –regular presentations to senior stakeholders requires condensing and simplifying complex data into a coherent story with actionable insights 

• Clear and concise communicator – mobilising teams to bring about change, notify wider team of plans and galvanise momentum behind hero offers 

• Stakeholder management – Ability to work with various teams and balance expectations to help deliver a strong performance for Mobile 

• Creative and strategic thinking – ideate, develop future strategies, and think differently. 

Benefits and perks  

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:   

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema    

• Pension package with up to 9% employer contribution  

• Private healthcare with mental health support   

• Aviva Digital GP and dental insurance   

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect   

• Sharesave and Tech schemes   

• A range of Sky VIP rewards and experiences  

How you’ll work  

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.  

Your office base   

 
Osterley  

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.  

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles. 

Who we are  

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.