Want to know if this job is worth applying to?
Houston, Texas, United States
Onsite
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
Zipline is transforming the way the world moves. As the world's largest autonomous delivery system, we are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents and supports communities with deliveries of blood, vaccines, medical supplies, food, and retail products.
Now we're bringing that mission to Houston, and we're building the commercial systems, merchant relationships, and operating rhythms needed to grow our delivery network from the ground up.
We're looking for a highly organized, resourceful, and action-oriented Commercial Ops Project Manager to help our Houston commercial team operate at its best.
This role has three standing responsibilities: run the Houston commercial operating cadence, coordinate clean handoffs from signed merchant through launch, and manage priority projects assigned by commercial leadership. You'll support Field Sales and Partner Success while directly owning the tools, trackers, meetings, and follow-up that connect the teams.
The recurring baseline includes maintaining CRM and onboarding data, preparing weekly pipeline and launch-readiness updates, tracking action items and blockers, and coordinating merchant events or field activities. Remaining capacity will shift to time-bound projects for commercial leadership.
Field Sales remains accountable for prospecting and closing new merchants. Partner Success remains accountable for the ongoing partner relationship. This role is accountable for the operating system between them: data accuracy, handoffs, project plans, stakeholder coordination, and execution follow-through.
The best person for this role is a strong operator who is comfortable switching between strategic thinking and hands-on execution.
They are naturally curious, calm under pressure, and energized by variety. They do not wait for perfect instructions—they ask the right questions, create a practical plan, and keep the work moving.
They are just as willing to clean up a CRM report or chase down a missing detail as they are to lead a cross-functional initiative. They build trust through sound judgment, clear communication, and consistent follow-through.
At Zipline, you'll help build the commercial foundation for an entirely new category of delivery.
You'll join a company operating at global scale while helping shape how we acquire, launch, and support merchant partners here in Houston.
If you're energized by solving hard problems, supporting high-performing teams, and turning ambitious ideas into reliable execution, we'd love to meet you.
As a successful Commercial Ops Specialist, you will:
Nice to Have
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
