Commercial Service Coordinator

Benefits & Compensation:

Compensation of $20 to $22/hour range commensurate with experience and eligible for bonus incentive

Medical, Dental, and Vision Insurance plans available to full-time employees

Company Paid Life, & Short-Term Disability Insurance

401K Plan with Company Match

PTO, Vacation & Paid holidays

Weekly Pay

Opportunities for career advancement and skill development

Free access to on-site gym and shower

Job Overview:

The Commercial Service Coordinator is responsible for customer communications to our commercial repair and residential low-slope customers. This is a key role to ensure customers are up to date on where their project stands and we're meeting expectations on time frames and invoicing. This role is ideal for an organized communicator with a passion for developing relationships, improving processes, and delivering exceptional customer service.

Responsibilities:

Manage intake of service requests from service customers

Develop and maintain positive relationships with customers

Coordinate schedules with Service Managers to ensure projects are being scheduled promptly

Communicate scheduling updates proactively to customers throughout the project lifecycle

Identify and develop process improvements as we look to grow our service division nationally

Assist in the invoicing process in Jobba and Acumatica

Manage accounts receivable (AR) for our service and residential low-slope customers

Participate in quarterly service review meetings with our service clients

Coordinate with internal departments to support smooth roofing service operations

Requirements:

1–2 years of customer service experience preferred

High School diploma or GED required

Valid driver’s license required

Must pass background check and pre-employment drug screen

Strong communication skills and proven ability to build client relationships effectively

Ability to multi-task and prioritize tasks in a fast-paced environment

Willingness to work long hours during the busy season

Strong organizational skills with experience or ability to learn industry software (Jobba and Acumatica)

Work Environment:

This position primarily involves working in an office environment with frequent digital and phone communication. Must be able to manage multiple administrative priorities simultaneously.

Driving:

• Must possess a valid driver’s license and maintain an acceptable driving record that meets company and insurance requirements.